Some users not seeing hierarchy items in slicer - Only in app but everything works in workspace

[Anonymous]

I built a report that has been in use for almost a year and today I got reports of some people missing items in a hierarchy slicer, specifically they are missing the entire bottom level. When I log in this is what I see and users are missing the entire section that is boxed in red - on every other level too. 

There is now RLS being utilized and when they go into the workspace everything shows up but not in the app. I've updated everything (dataset - reuploaded, report file - reuploaded, and updated the app several times) several times but still come up with the same results... Does anyone have any suggestions?

Thank you in advance! 

[v-chuncz-msft]

@Anonymous 

It seems to work fine for me. Republish report using the latest version of Power BI Desktop and create a support ticket for assistance if necessary.