New Idea

RED ALERT ! When I log into the power bi service > navigate to my workspace > select my report ... the report takes forever to load ...if it even loads. If it does load, the report displays blank visuals with no data or charts or anything. Just a big white square where I used to have a pie or line chart. 

Status: Delivered

I am noticing in the last couple of days (maybe this is related to the July 2018 update?) data I have is not fully loading into my visualizations. When I look at the tables in Power Query mode, I see my complete dataset. However, in my graphs and also detectable in the Data grid mode in the Dashboard view, when I try to look at the complete dataset, I can see large series of the data truncated. Have others experienced this?

Status: Delivered

Performance of Service

Status: Delivered
by st3vemartin Frequent Visitor on ‎06-19-2018 11:46 AM

I frequently have serious performance issues with Power BI Service - and it is not the models or reports - it won't even let me into the main page... performance is so bad it is like I'm not connected to the internet,,


And unfortunately, this happens too frequently for it to be a minimal impact - several times a week ... it's like we are locked out of Power BI Service based on it is so bogged down.


I would love some help, advice, or just a comforting "it's going to be ok" from someone... anyone.



Status: Delivered



I have just installed the Feb 2018 update for Power Bi and i am no longer able to open any .pbix files. I recieve the message; 


Unable to open document; we weren't able to restore saved database to the model


There is a current forum open -


I have followed some previous blogs of uninstalling/reinstalling, and the error still remains. Can anyone help please?



Status: Delivered

Yesterday, all my datasets were refreshing just fine but today nothing happens.

- The automatic refresh hasn't done anything.

- When I press "Refresh now", I get a "popup" saying "preparing refresh" for a split second and then nothing happens.


The only way to update the data is to refresh the Desktop version and then upload it. 


I have datasets connection to an on-premises database and one connecting to a sharepoint site.

- The on-premises connection usually works perfect, but now nothing happens.

- The sharepoint connection usually brings up an error,  if I try to refresh, but now nothing happens (I just tried it this time as a test, as it usually doesn't work automatically).


Can you please help troublefinding - It seems like an issue on you online portal somehow.


Thanks in advance.


// Tommy

Status: Delivered

Bug: October 1

Status: Delivered
by bpeters Frequent Visitor on ‎03-20-2018 08:53 PM

Appears to be daylight savings issue according from details established on other peoples posts, listed at end. I am on Australian Eastern Server and my Time Zone is currently AEDT (Melbourne based). When Power BI receives 1st October 2017 it is changing it to 30th September 2017, this obviously is skewing results in Power BI.


I have tried converting it in many forms as a workaround such as directly from text etc yyyymmdd but on preview in desktop the queries window shows correct date, however once in either Power BI desktop or the date is appearing as 30 Sept 2017.


Other users encountering this on desktop (is now occuring on also), I can confirm that this bug has only recently made its way to

Also a bit weird that this link for support ( goes to create an idea when i click contact support. Yes I am a pro user so thats not the issue. Perhaps clear instructions for how to lodge a bug, especially when one so critical exists would be helpful.

Status: Delivered

the latest rollout of a new feature (Analytics, Measure Drillthrough) has caused an additional section to show up on our embedded Power BI reports (we are using the filter pane). See screenshot with a dummy report embedded into our application - is there ANY way to disable showing the DRILLTHROUGH portion? It is already confusing our end users because they don't understand what to do with it (and they don't have the ability to "drag drillthrough fields here"). Please help!drillthrough showing in filter pane for end user.JPG

Status: Delivered

When a Graph Visual is filtered based on its own Legend and the data is exported, all results are returned in the export instead of just those values associated with the selected legend selection.  Is this the expected behavior? 
   It is not intuitive for our end users that the other visuals on the report page which are crossfiltered by the legend do export as expected (filtered down to the single legend selection), but the visual the legend is actually on remains un-filtered in export
   We realize that if a slicer is added to the report page, this can be used to properly filter the graph in question, however this is not desired - our client would prefer to rely on the crossfiltering provided by the legend to filter all the visuals on the page, including the visual the legend is on.
  We appreciate your help!

Status: Delivered

The site (on all browsers) is not working.



Status: Delivered

Dashboard sharing Disabled for non-PRO users ?

Status: Delivered
by djnww Established Member ‎04-27-2017 05:28 AM - edited ‎04-27-2017 05:34 AM

We can no longer share a dashboard with users from our own workspace. I received the message:

"This dashboard contains Power BI Pro content. Only users that have Power BI Pro will have access to it"


I confirmed my fears by publishing the simplest of reports which is 100% non-pro content. There have been a few other mentions of it on the forum in the past couple of hours, but I thought I'd create an official post. 


1st sharing was disabled from Group Workspaces to non-pro users. Surely Microsoft has accidentally disabled ALL sharing for non-pro users ? If not, you can imagine the uproar.


Is anybody else facing the same problem ? 


Power BI clearly states that we are able to share personal dashboards with non-pro users. 




Status: Delivered

Hi, we have problems to login into powerbi onlineservice actually.

We´ve tried multiple accounts, same issue on everyone.


The service is nearly not responding in the login progress.

As we can not login, we can´t report the issue thru the ticket system.


No problem with our internet.

Status: Delivered

Extremely slow loading of Power BI reports

Status: Delivered
by phelms Frequent Visitor on ‎06-19-2018 03:40 AM

Power BI is currently using a huge amount of time to update reports, manage security etc.


The health status says, that everything is ok - but why is the slow loading not adressed?


This seems to reoccur more frequently - maybe it is time to look into server capacity?


My data is located in Europe.

Status: Delivered

Hi All,


We have a Dashboard that pulls from 2 different reports that has been up and working fine for awhile.  But as of this morning we're suddenly seeing strange issues.  Here's what we observe:


- The main issue is that the Tiles are all blank (no error, just empty as in the first screenshot below)

- The dashboard says "Refreshing" in the top left and has been like that for hours

- The underlying reports do load properly, and if you pin a new Tile, then that new Tile works fine

- The original, blank tiles cannot be deleted from Dashboard.  When you click the menu, there simply isn't an option to delete it anymore. (see second screenshot)

- Clicking "Refresh Dashboard Tiles" does not force them to load


This is our main Dashboard and it would be less than ideal to have to rebuild it completely.  Hoping someone has seen this before and knows a solution...?







Status: Delivered

In the new January, 2017 release, I get a "Report has already been published" error message when I try to use the PUBLISH option to Update a report that exists on the Service from Desktop.


- Steps:

--I updated a report in Desktop that had been previously published to the Service.

--I selected the PUBLISH menu option in Desktop

--I selected MY WORKSPACE (where the report was located)

--I received an error "Report has already been published" and the update failed.


I've tried with several different reports both with the Service running and with the Service not running.  I've also exited Desktop and restarted it and repeated the operation.  In all cases, I got the same error.

Status: Delivered

All of the sudden (perhaps after the April 2017 update?), any dashboards we share out-of-tenant from Power BI Web are missing the tabs along the bottom to switch between the different reports in that dashboard.  

We tested with in-tenant sharing and it works fine - only an issue when shared externally.   


We tried creating a new dashboard from scratch with 2 simple tabs and published out of tenant - same issue.  All tabs are just gone!  



By the way, I did see a similar thread ( but it seems too different from what we're experiencing.  In that case, 3 out of 5 tabs disappeared and it happened when shared internally or externally.  Our issue happens only when sharing externally.  Perhaps the same issue.


We noticed a warning on the client side that only appears when looking at it out-of-tenant - this may be related to what's happening or perhaps not:

/13.0.1700.1783/scripts/ai.0.js:1 AI: USRACT_StringValueTooLong message:"string value is too long. It has been truncated to 1024 characters." props:"{value:Error: [$injector:unpr]$injector/unpr?p0=%24templateCacheProvider%20%3C-%20%24templateCac... at at at Object.d [as get]

( at at d

( at e

( at Object.invoke

( at}"

u.warnToConsole @ /13.0.1700.1783/scripts/ai.0.js:1

There seems to be other issues with PBI of late (data failed to load when first opening a dashboard) so perhaps the tabs missing are part of a bigger problem.  However, for now that is the problem that is getting in the way of us delivering analytics to our clients.


Any help would be greatly appreciated!





P.S. We had another issue with out-of-tenant dashboards where the Export Data just didn't work for them.  It was eventually fixed, but I'm beginning to wonder whether or not out-of-tenant sharing is the red-headed-stepchild of the PBI feature set.  It could certainly use a little more testing with each release...while I love the pace of innovation of PBI this isn't the first time that something in this dark, scary corner of PBI was broken and our clients were impacted.  Food for thought if this post happens to cross into any PBI QA LOS.


Status: Delivered

Did not receive the daily updates for any of the four reports that I subscribe to. My colleagues have the same issue. 


Report subscriptions were working correctly through yesterday.  Confirmed in the Power Bi service that the datasets were refreshed earlier today which should have triggered the emails.


Anyone else having a problem today? 

Status: Delivered

Report Data Getting Overridden on Web

Status: Delivered
by keikumata New Member on ‎05-23-2018 10:45 AM

We have two different reports on the web service, one named "[RTM] Desktop" and another named "[Outgoing RTM] Desktop". Essentially, since a couple of weeks ago, the data of "[RTM] Desktop" was supposed to move over to "[Outgoing RTM] Desktop" automatically (changes made in the SQL Server view), and "[RTM] Desktop" was supposed to get new data.


However, the first report, "[RTM] Desktop", keeps getting overridden by data that's supposed to now be in "[Outgoing RTM] Desktop", whenever a scheduled refresh happens, almost like it's being reverted back to its old state (except the data is up to date so it's not that the data was cached from a couple iterations before). The "[Outgoing RTM] Desktop" report has the correct data, so we have two reports with the same dataset.


We've tried the following things to try to figure out what's going on:

  1. We checked if the backend SQL Server views are providing the correct data for both reports => Yes
  2. We downloaded both reports locally and refreshed manually => data goes back to the correct state
  3. We deleted both datasets and reuploaded them on multiple occassions


We really don't know why our "[RTM] Desktop" data keeps getting overridden everytime there is a scheduled refresh (once per day). It's quite cumbersome to have to refresh the data locally on PowerBI Desktop and reupload every single day, just to have the right set of data on the web dashboards.


Any thoughts?

Status: Delivered

Bug in "Don't include in Report Refresh"

Status: Delivered
by Super User on ‎01-10-2017 07:58 AM

There's a bug in "Don't include in report refresh" like described here:

unfortunately I didn't test correctly and this thread is closed, but the bug is still there and preventing solutions for problems like this:


If the query that shall not be refreshed is not referenced by any other query or part of a UNION-operation in DAX, then everything works fine, but if it is referenced as mentioned, then it will be loaded again.

A lot of the usecases for this features are of this kind, so this bugfix is really needed !!!

Status: Delivered

visual level filter.jpg

I found a typo at Filter pane in Report on Power BI Service and Power BI Desktop.

That should be ‘시각적 개체 수준 필터’.

Status: Delivered
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