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Power Apps App, Couldn't load the model schema associated with this report

Hi we have been getting this message 'Cannot load model.' for over a week on Power BI Sesrvice.

It was working fine prior to that (both on PBI Desktop and sevice), however now it works only on PBI Desktop

Please advise on what need to be done.

Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 2899736c-3197-4050-bc6d-0ddc2ee8010c
Request ID: 6a207e6e-dc57-fb7d-a369-cb5668d60e10
Correlation ID: cbe85aab-18eb-c34e-6539-692002d80edc
Time: Mon Aug 10 2020 12:04:28 GMT+0800 (Singapore Standard Time)
Service version: 13.0.14015.75
Client version: 2007.4.02174-train
Cluster URI:

Status: New
Community Support

@cbkrishna ,


I have made a test but couldn't reproduce this issue. Could you please clarify more details about the data source and connection mode?



Jimmy Tao

Frequent Visitor

Hi Jimmy Tao


Thank you for the reply, please see below.

Data Source: Entity from CDS

Connection: Direct Query

Authentication method: using Microsoft Account


PS: Raised a support ticket with Microsoft, it has been escalated to the Product team.