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Something went wrong with Desktop version

YanaBondar_0-1667211626351.png
Hello, can you please help me? Every time I work in Power BI, the desktop version always gets stuck and nothing changes. I can only close the window via Task Manager. After closing, the following message appears (screenshot attached). Why is this happening? Can it be due to the size (22.1 MB pbix file) or is it caused by other factors? 
Thanks in advance

Status: Delivered

Hi  @YanaBondar ,

 

Please update to the latest version Power BI Desktop.

Also check you are running the 32- or 64-bit version that matches your operating system,

Clear the cache in Power BI Desktop > options and settings like below

 

vcaitlynmstf_0-1667281668335.png

 

Finally, reboot your computer and then try to run Power BI Desktop with admin, then open the report via File -> Open in Power BI Desktop.

 

 

Best regards.
Community Support Team_ Caitlyn

Comments
v-xiaoyan-msft
Community Support
Status changed to: Delivered

Hi  @YanaBondar ,

 

Please update to the latest version Power BI Desktop.

Also check you are running the 32- or 64-bit version that matches your operating system,

Clear the cache in Power BI Desktop > options and settings like below

 

vcaitlynmstf_0-1667281668335.png

 

Finally, reboot your computer and then try to run Power BI Desktop with admin, then open the report via File -> Open in Power BI Desktop.

 

 

Best regards.
Community Support Team_ Caitlyn