New Idea

When I try to update a content pack, (in, cog -> View Content Pack ->  Edit (an existing content pack) -> click UPDATE button), I see an error message that begins "The following groups have failed validation..." This happens with all of my content packs, even when there are only 5 members of the workspace that the content pack is publishing to, and all members are definitely still current staff members. Any ideas?

Status: Accepted

This morning most of my installed Content Packs were no longer listed under My Workspace. When I go to Get Data and click Get It Now to reinstall, I receive an error "We couldn't import data from <report name>. Make sure you are entering information correctly." (Ex: We couldn't import data from Daily Booked Orders..."


One clue could be that there are two content packs that are unaffected by this issue, and the one thing that differentiates them is how they are permissioned. The missing content packs are permissioned via Office 365 groups, whereas one of the two unaffected content packs is published to Entire Organization, and the other has named individuals in the permissions list.

Status: Needs Info

When attempting to update a Power BI app that has been shared with an Office 365 group, multiple retries are needed in order for the group address to be accepted.  Here is the pattern I usually see for this:


  1. When the Access tab is first loaded, the Office 365 group is included in the permissions list by name.
  2. After the update button is clicked, the group is removed from the permissions list, and a message in the following pattern is highlighted below the permissions list control: "These email addresses are invalid or duplicate:"
  3. After #2, the group cannot be located by typing in the permissions list control (using either its name or its email address).
  4. If the group e-mail address is typed or pasted in the permissions list control, updating the app may become possible, but this usually requires several attempts (usually at least 3, sometimes more than 5).
Status: Delivered



I recently had to re write some reports due to changes made to our data warehouse, initiall i made the changes and attempted to republish the data, however the file would not publish, and just kept spinning.   I unistalled and reinstalled the gateway and powerbi and tried again, and this time recieved an error stating powerbi unable to write data to the transport connection.


I removed all data sets and reports from the web app, saved my pbix file in desktop using a different name, and tried publishing through desktop again, and recieved the following error:  An Error occurred while attempting to publish 'sales information.pbix': Exception of type '' was thrown.


I then tried to import the pbix file from the web and recieved this error:


Something went wrong
Failed to publish Power BI Desktop file
Please try again later or contact support. If you contact support, please provide these details.


Activity IDb08c123f-1bae-4f47-8098-44ec00537aee
Request ID67c1d93d-f94c-886f-b968-a556f558a7a2
Correlation ID921421f7-5d8c-df69-5505-d632a4dc1525
Status code-1
TimeThu Sep 07 2017 16:21:26 GMT+0100 (GMT Standard Time)


i notice on the service status page there is an awareness flag stating:


We are experiencing a temporary issue where some users may not be able to update their Apps or Content packs. Engineers are aware of the issue and are working on a fix. Next Update by 09/08/2017 11:00 PST


Is this what is causing my problem, of is there another reason?   If this is the issue, is there a work around?


Thanks Dan.



When I refresh multiple datasources at once I get this error below, which is fine. Yet, I had one scheduled refresh which failed for no particular reason, because no other job was scheduled at the same time. Sometimes I also get "User Rate Limit Exceeded".


I was looking into Google Analytics API configuration, but could not find any settings where I could increase my quota. I believe it is because it is running on PowerBI credentials.




Data source type: 
Processing error:GoogleAnalytics: Request failed (403): Quota Error: Rate Limit Exceeded
Activity ID:a067d38a-4509-4b95-b52f-1a4ddd1d5522
Request ID:81e28702-d80f-41d1-982a-1182a94f9d59
Time:2017-02-22 08:31:24Z
Status: Needs Info

Xero Content Pack not connecting

Status: Delivered
by ACHHa New Member on ‎05-02-2017 04:41 PM


The Xero content pack refresh and adding of new organisations is not working. The credentials have been correctly entered. And I have been retrying over the last couple of days with no success.


The refresh error message as follows:


Can't refresh your data

The credentials you provided for the data source are invalid. Please check the credentials for all the data sources.


Please try again later or contact support. If you contact support, please provide these details.


Activity ID6b44e1c2-129c-40a2-b95f-cb84a29c85d8

Request ID64ba3186-f060-b50d-6bc3-0d4726e3a0f5

Correlation ID45965546-6fa6-a8d4-3d6a-b9090338031b

Status code400

TimeWed May 03 2017 08:55:50 GMT+1000 (AUS Eastern Standard Time)


Cluster URI


When adding new organisations... the error message is as follows:


Server not found


Address is "https://https//"


Tried using alternative browsers with no success.

Any solution?


Status: Delivered

Import of JIRA issues is failing

Status: Needs Info
by Lipin Visitor on ‎06-29-2017 09:16 PM

We are trying to import the JIRA issues on to Power BI using the JIRA content pack and generate the dashboards. But this is failing with an error message "We couldn't Import the data" . Additional error information that I can gather from the error detail is "We found extra characters at the end of JSON input.. The exception was raised by the IDataReader interface."



Steps followed

1. Provided the JIRA issues link - ""

2. Authentication selected as Basic and provided validd JIRA user name and password

3, Then tried connecting but failed  with the error message


JIRA instance  - Cloud

Status: Needs Info

So I've been trying to sign up for about 3 weeks now, and I keep getting the same error message "Sorry, that didn't work. There's a problem on our end. We're working on it, so try again later."

This problem has been persistant for 3 weeks and I'd like to sign up so I can buy PRO and continue. 
I signed up, got the verification code, put it into the field and continued. |





Status: Needs Info



When attempting to connect to the Marketo Content Pack with the ClientID & Client Secret, I can successfully log in, but the data does not load.


On the dashboard created by the content pack, it hangs indefinitely, and in the Report it creates it generates the following error after a minute:


Something went wrong
Unable to load report
Please try again later or contact support. If you contact support, please provide these details.


Activity ID236ac89e-c3b7-0234-d08f-75090432a2ab
Request ID70d07e5a-873a-186e-c0e6-1097a6f13931
Correlation ID66e247e0-ab91-2f2a-515c-3726bf72ed16
TimeThu Jun 01 2017 11:28:21 GMT-0400 (Eastern Daylight Time)
This is with only 1 month's worth of data selected to pull in as well. Our Marketo users have full access rights to API permissions as well.


Status: Needs Info

I receive the attached error when importing data.  The content pack use to work fine.  Now it appears to be broken.  

PBI_AzureADLogs03.PNG("Column 'Unique ID' in Table 'Signin Activity' contains duplicate value...)

Status: Accepted

This error occurs more often than not when Updating my App from the App workspace. 



App Failure Message.PNG


Very Frustrating. Thanks. 




Status: Needs Info

I'm experiencing an issue with the Marketo content pack where the data import takes so long that the Marketo access token is expiring (after one hour) while data is still being fetched, which fails the entire import. This happens even when I select the minimum data range of just one month. I can see in the Marketo interface, though, that calls are indeed being made, several thousand in fact.


No one else seems to ever have reported something similar, so I'm almost wondering if there could be something special about our Marketo account which makes the data fetch take so long? If this was commonly expected, then a token refresh call would surely have been integrated into the Content Pack.


Would appreciate any insights and help!

Status: Needs Info

Error importing Sparkpost service

Status: Needs Info
by cdennis New Member on ‎01-18-2017 03:59 PM
When attempting to confiugre the Sparkpost content pack PowerBI returns the below error - 400 bad request.  Has anyone resolved this issue before?
Data source error Web.Contents failed to get contents from '' (429): . The exception was raised by the IDataReader interface.
Activity ID c8b4ce40-4357-4edf-93ec-511a9a660b48
Correlation ID 6f35a619-e0b7-0f8c-55c7-31a731eefa95
Request ID 79fb8eab-cf61-bbfb-2ef0-b81f78083457
Status code 400
Time Thu Jan 19 2017 09:58:13 GMT+1100 (AUS Eastern Daylight Time)
Version 13.0.1700.1007
Status: Needs Info

Lag, slow load, just spinning

Status: New
by HughJohnson Frequent Visitor on ‎12-12-2016 04:48 AM

I see previous reports on this issue.  It wasn't affecting me until the last few days.  Now many of my visuals in PBI Service just won't load.  Spinning all the time.  It was working fine and now it is not.  It is a PBIX file published from desktop to PBI Service.  I tried updating PBI Desktop to the latest release, and republishing, also tried saving PBI Desktop as a new file and publishing a new report and data set to the PBI Service.  Same issue.  


It is not usable at all at the moment Smiley Sad

0 Kudos

I am continously getting refresh failures by saying "Internal Service Error". This is not happned for all datasets. If you go to reports seems dataset has been refreshed but if you look at refresh history it indicates errors.  Is this a common issue? Please advice.

Status: Needs Info
0 Kudos

I would like to connect the Microsoft Dynamics 365 - Social Engagement content pack for Power BI as per instructions here



Image 1: I follow steps 1-4 with no problem. I have global admin access and sure I have the correct Solution ID. 


Image 2: However at step 5, 0Auth2 is not an option. Only Anonymous, Windows, and Basic. 


Image 3: Each of the 3 return a credential error. 


would someone please assits?


Hopower bi 2.pngpower bi 32.pngpower bi 3.png

0 Kudos

Every time I try to refresh a .pbix dataset, I run into one of the following errors:

  • GoogleAnalytics: Request failed (401): Invalid Credentials Table: [Table Name]
  • There was an internal error.. The exception was raised by the IDataReader interface. Table: [Table Name]
  • There was an internal error. Table: [Table Name]

They seem to cycle through, even if I'm not making any changes. This is despite the fact that I've ensured my credentials are correct for the Google Analytics data source in the .pbix file, and under datasets>data source credentials. There's no problem refreshing through desktop, and I'm using an on-premise gateway to connect.


Here's a post I made in the community form, for a bit more detail

Status: Needs Info
0 Kudos

problem with content packages

Status: Accepted
by giovannicandia2 Occasional Visitor on ‎12-07-2017 10:11 AM



When I try to update my content packages I get the following error: The following groups could not be validated. Your help please.



Status: Accepted
0 Kudos

I am experiencing the same issue as was described in this forum. 


Data is no longer refreshing from PWA to PowerBI


Something went wrong


Unable to load report

Please try again later or contact support....


Activity ID  bdca6705-f15b-485a-aa5e-4481b2de18c1

Request ID  b106d047-bbb2-74ba-8ba4-227c7345b827

Correlation ID  f2f34fdc-bb31-9a2a-c4d0-d1d59514f8d6

Status code 500

Time  Sat Dec 2 2017  16:42:29  GMT  0600 (Central Standard Time)

Version 13.0.3154.215

Cluster URI

Status: Needs Info
0 Kudos


While trying the new content pack i enter the Project Online Tenant URL but the content pack can not connect to tenants. I first used Basic authentication which gave me below error show in Image 1.


Capture2.JPGImage 1:




Using OAuth authentication gave error shown in image 2.



I tried other authentication also but not able to connect.

Status: Delivered
Idea Statuses