New Idea
0 Kudos

Group Creation Error

Status: Needs Info
by olivierlenard Frequent Visitor on ‎03-13-2017 03:56 AM

Dear PowerBI community,


I am currently encountering issues on creating a group on powerbi


For your information, I am Pro (trial license).


Here is the error message when I try to create the group:


ID d'activité7aa4e27d-cede-4d5e-8f61-71ad1babe7eb
ID de demandeac22ca2b-8b4e-b0b6-8410-3640f98c5876
ID de corrélationa4accc44-4a66-b155-51b3-420394b6df34
Code d'état400
HeureMon Mar 13 2017 11:52:31 GMT+0100 (Romance Standard Time)
Does someone already encountered this issue. Do you have any idea on the solution to solve it ?
Thank you  a lot.
Status: Needs Info
0 Kudos

Renaming Duplicated tab in report in online mode renames the tab next to it as well

Status: Accepted
by jak82 Member ‎01-26-2017 12:58 AM - edited ‎01-26-2017 01:02 AM

Uploaded document and created a content pack.  On editing the pack online I duplicated one of the tabs and renamed it, this caused the tab enxt to it to be renamed as well, this carried on till i reached the last tab.


Status: Accepted
0 Kudos

Allow Bulleted point in content pack

Status: Delivered
by rajesh2001 Visitor on ‎04-11-2017 07:43 PM

Please allow us to type the description of the content pack not as a single sentence but as a bulleted point .

This was we can highlight features and also the chagnes going in each relase

Status: Delivered
0 Kudos

Problem accessing reports with a specific user of the Organization

Status: Needs Info
by brunozanoelo Member ‎02-23-2017 12:26 PM - edited ‎02-23-2017 12:40 PM


Hello everyone, I'm currently experiencing a problem accessing my reports with a specific user.


The error is as follows:
Código de status Http401
ID da atividade817b0548-d25c-42ee-96f8-b6e374afd8b4
ID de correlação11461678-1e54-780d-4ba4-d3e5ecc15266
Solicitar IDf7dfdfc5-0587-da0e-3535-e31677617c77
HoraThu Feb 23 2017 17:03:35 GMT-0300 (Hora oficial do Brasil)
Cluster URI


All my datasets are in user group "A", in this group of users I have created a data package with some dashboards and reports to share to other groups.


Until then, no problem.


The problem occurs that when accessing the group 'B' that contains 3 users and 2 are admin, this non-admin user ends up not being able to see the graphs, generating the error mentioned above.


Searching the community I found this ticket as solved, HOWEVER, I do not see this as a solution but clearly a Power BI error.



If I do not want my user to control access rule, why should I create an empty and additional one? This is ridiculous.




I hope you evaluate this ticket, I really try to contribute to seeing a better Power BI, but every day I find many errors in my clients and this is discouraging me to work with it

Screen Shot 02-23-17 at 05.38 PM 001.PNG





Status: Needs Info
0 Kudos

Having different issues since last up

Status: Delivered
by wachons Visitor on ‎01-17-2017 07:49 AM



I updated Power BI desktop yesterday and since then I've been having the following isuues:


  • I get logged out and won't let me log again because login screen freezes. I have to shut down the application and reopen it.
  • Can't publish or republish because it gets stuck on the "Publishing to Power BI" screen.publish.PNG

  • Power BI service sends an error when I try to save a report



Thanks for your help!!

Status: Delivered
0 Kudos

Hello BI team,

I have encountered a major glitch that needs attention. When trying to input a multi-line SQL query under the "advanced options" section of ODBC (under "Get Data" >>> "Other" section), the open window will not allow the user to scroll back up in order to minimize the "advanced options" so that the "OK" button can be pressed and the ODBC query submitted for data processing and pulling. This virtually makes pulling ODBC data via SQL query currently unusable. If you could address this as soon as you get a chance that would be great...thanks! See screensot attached for a visual of the problem.



Status: Needs Info
0 Kudos

Redmine Integration

Status: Delivered
by shijo192 Occasional Visitor on ‎03-12-2017 10:26 PM



I have the requirement of integrating Easy Redmine (Project Management tool) with Power BI to create various project management reports.

Most of the PM reports need historical data. In Power BI Desktop, there seems no way of getting historical data using the API option.

Since there is no content pack associated with the particular tool, the automatic refresh can't be done, if the reports are uploaded to the online services.


Please suggest the possible ways to integrate the same.


Status: Delivered
0 Kudos

A dashboard that is shared with you is completely useless unless you are an  owner of that dataset. You can't pin those tiles to other dashboards,  you can't connect it to any of your data. 


You can download the file, export the results to excel and then upload that dashboard and connect it to your data, so this issue is not about security. You have access to that data. You just can't incorporate that data into your model in a meaningful way.  This means that individual silos are hindered from colaborating in PowerBI. If teams want to share data between PowerBI files then they will have to share access to the backend resources such as SQL. 



Status: Delivered
0 Kudos

Azure Enterprise Content Pack Data Refresh Issues

Status: New
by cmead New Member on ‎01-05-2017 09:34 AM
For the last few days when trying to refresh the data for our Azure Enterprise content pack, we get the following error. 
Something went wrong.  
There was an error when processing the data in the dataset. Please try again later or contact support. If you contact support, please provide these details.  
Data source errorUnable to read data from the transport connection: An existing connection was forcibly closed by the remote host.. The exception was raised by the IDataReader interface.
Activity ID50a9d002-968d-7daa-aa5a-590a55144dc6 Request ID6082b16a-6c3b-edc8-d95e-e13f6adef458
Time2017-01-05 16:47:27Z  
0 Kudos


We couldn't import data from Azure Search
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.


Data source errorWe found an invalid escape sequence in JSON input.. The exception was raised by the IDataReader interface.
Activity IDec556ea8-e95a-4fb7-9ffe-1b33619e8293
Correlation IDecf6a20d-4bf0-7d8c-9199-24942a565dc6
Request ID0486cb7d-39c0-9d00-2bdf-837e1b7c1189
Status code400
TimeTue Dec 20 2016 16:17:15 GMT+0200 (Jerusalem Standard Time)


0 Kudos


Update: It appears that the authentication failure occurs only if I attempt to refresh from Power BI online. If I run the refresh from Power BI Desktop only, I don't run into the error and don't have to change my Atlassian account password, etc. So I'm guessing that the Atlassian account authentication process must be checking the domain from which the login request is being made. Since when I'm using Power BI online, the domain in the incoming authentication request doesn't match my company domain, the login fails. I guess. So the workaround is to refresh from the desktop only. But I hope this can be fixed so refresh can happen from Power BI online as well.


I have been successfully using the JIRA content pack for Power BI to connect to and retrieve data from our JIRA Cloud instance. Yesterday, my JIRA user was upgraded to an Atlassian account. (Click here for information about this change.) After the upgrade, I was unable to refresh my JIRA data. I get the error: "We couldn't authenticate with the credentials you provided. Please try again." I get this error in Power BI even though I can authenticate just fine to JIRA using the same credentials. 


I have found that I can get around this problem by changing my Atlassian account password, but this fixes the problem only temporarily. I change the password and update the "Data source settings" in Power BI with the new password. The refresh works after the first and sometimes subsequent data refreshes. But it eventually fails and I have to change my Atlassian password again.


Here's the screen capture of the error:


Authentication Error.png


Status: Delivered
0 Kudos

Error Messages

Status: Delivered
by billmanh Visitor on ‎06-06-2017 01:33 PM

Many crash scenarios don't have error messages. This means that I can't troubleshoot the issue mysellf and have to open a helpdesk ticket. This is very frustrating as there are many things that could go wrong. This issue persists across Power BI, but is most common with troubleshooting gateway refresh issues.  In many cases the there is at least a 400-500 request error which is at least a clue. However there is usually no idication of where the process has failed and you have to test each individual part to find the problem. This is especially important when trying to dog-food products that are known to have issues. 

In many cases the  error message is {field-value}. This means that there is a placeholder to put an error message, but no actual error message was written. The user is then forced to open a helpdesk ticket and wait for something that they  could solve themselves, or spend hours looking into every aspect of the process to find the one thing that has been switched.

Status: Delivered
0 Kudos



When attempting to connect to the Marketo Content Pack with the ClientID & Client Secret, I can successfully log in, but the data does not load.


On the dashboard created by the content pack, it hangs indefinitely, and in the Report it creates it generates the following error after a minute:


Something went wrong
Unable to load report
Please try again later or contact support. If you contact support, please provide these details.


Activity ID236ac89e-c3b7-0234-d08f-75090432a2ab
Request ID70d07e5a-873a-186e-c0e6-1097a6f13931
Correlation ID66e247e0-ab91-2f2a-515c-3726bf72ed16
TimeThu Jun 01 2017 11:28:21 GMT-0400 (Eastern Daylight Time)
This is with only 1 month's worth of data selected to pull in as well. Our Marketo users have full access rights to API permissions as well.


Status: Needs Info
0 Kudos

Security issues in Power BI Service

Status: Delivered
by asaemart Frequent Visitor on ‎04-28-2017 02:01 AM

We are having some security issues when we share reports in Power BI Service. At this point, we would like to know the following:


  • Is it planned to add user roles in Power BI Service? For instance, we would like to share a dashboard in a group so a specific group member can access the dashboard but not the report and the dataset?
Status: Delivered
0 Kudos

Data not imported from Lithium

Status: Needs Info
by Benjamin_B New Member on ‎01-25-2017 02:26 AM

Getting Data from Lithium using oAuth gives an error, not sure if related to

We couldn't import data from Lithium
An unknown error has occurred. Please try again. If the issue continues, please contact support.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID7a5e7599-0e7e-4bab-9cf6-3fbd542e443e
Request IDba6f43ff-d676-33b1-674f-2b7cdea9db5b
Correlation ID07277511-87d9-96b0-0816-1433f060e496
Status code400
TimeWed Jan 25 2017 10:48:38 GMT+0100 (W. Europe Standard Time)
Cluster URI

Problem persists for over a month now. 


Status: Needs Info
0 Kudos



I am trying to connect our business ZD account through the Content Pack -> Services which initially seems to work just fine (I have an Administrator Account and I get no permission errors).


It spins on "Refreshing Data" and eventually finishes spinning.


If I browse around and go into the Zendesk Dashboard, it is empty. Eventually the "Refreshing data" spinner goes away but the dashboard is still empty. Going into the Zendesk Report, it spins on "Loading Data..." for about a minute (timeout issue?), and then displays an error message saying:


Something went wrong
Unable to load report
Please try again later or contact support. If you contact support, please provide these details.
Activity IDdbab6077-31a4-4b26-b5e1-57d06947efca
Request ID2adb58eb-dea4-30f0-2fd6-f088d54e4864
Correlation ID220daef0-c3a8-e3bb-83fc-cbb429fe4e8a
TimeTue Mar 28 2017 21:44:09 GMT+0200 (CEST)
Cluster URI


Manually trying to refresh the data through the contextual menu on the Zendesk Dataset doesn't help. Same thing happens.


Also, the Refresh History is completely empty (going into Dashboard > Settings > Dataset > Refresh History).


We have about 1.5 million tickets in Zendesk, but I guess that is no more than some others.


Anyone else having this problem or can shine some light on the issue?





Screen Shot 2017-03-28 at 21.44.28.png

Status: Needs Info
0 Kudos



I have a dashboard with data from datasets which are connected via Direct Query and an Enterprise Gateway. I activeted the Q&A in the dataset settings and it is working fine for the dashboard.

The problem is, when I create a content pack with these dashboard, reports and datasets, the Q&A feature is not available in the dashboard which you get, when you add the content pack anymore. In the original Dashboard, which was used to create the content pack, it is still visibile.


I would say that is a bug or?




Status: Delivered
0 Kudos

Hello everyone! I hope someone could help me with this issue. 


We encounter an error while importing the Content Pack to Sales Analytics for Dynamics 365. It works for DEV, but not for PROD.

Here are the steps for doing it. 

     1. Logon to

  1. Click “Get Data” – in lower left corner
  2. Click “Get” in the Services Content Pack Library
  3. Search for ‘Sales’

        Click ‘Get it now’ on Sales Analytics for Dynamics 365


  1. Supply connection information
  1. Select Authentication method
  1. Sign in
  2. Import of Content Pack will start
  3. Once Content Pack is imported, go to Dashboard and open Sales Analytics for Dynamics 365
    You will see a blank dashboard and indication “Refreshing data” 
  1. Loading takes long and eventually results in an error
  2. 2.jpg


Hoping for your assisstance. 


Thank you!


Status: Needs Info
0 Kudos

Favorites deleted afert updating content pack

Status: Delivered
by hfoth Member on ‎02-15-2017 07:37 AM



I notice that Favorites are deleted when updating the content pack in a workspace.


The following were my steps:


1 - I made changes in Development workspace.

2 - Upgrade content pack shared with Production.

3 - From Production workspace, made a Get Data to import again the recently upgraded content pack.

4 - Everything is updated properly.

5 - But the Favorites are deleted.


In a scenario where the panels, reports, or data model is updated frecuently, is really annoying to have to set Favorites everytime the content pack is updated.

Status: Delivered
0 Kudos



I'm trying to get the raw Excel data behind the Power BI sample datasets so that I can demonstrate the whole "journey" from raw data to dashboard/report. However, when I tried accessing these from the Power BI samples page I was confronted with a broken link:


This is the same for each of the 8 sample datasets.


I am able to download the .pbix files, as well as the Excel PowerView workbook by Obvience. However neither of these give me what I need, which is the raw Excel data.


These links need updating/repairing. Alternatively if the Excel data sheets are no longer being provided, these links should be removed from the Power BI site.


NOTE: I accessed the above link via the 'Tour' pages for each of the sample data sets.

Status: Needs Info