New Idea



I recently had to re write some reports due to changes made to our data warehouse, initiall i made the changes and attempted to republish the data, however the file would not publish, and just kept spinning.   I unistalled and reinstalled the gateway and powerbi and tried again, and this time recieved an error stating powerbi unable to write data to the transport connection.


I removed all data sets and reports from the web app, saved my pbix file in desktop using a different name, and tried publishing through desktop again, and recieved the following error:  An Error occurred while attempting to publish 'sales information.pbix': Exception of type '' was thrown.


I then tried to import the pbix file from the web and recieved this error:


Something went wrong
Failed to publish Power BI Desktop file
Please try again later or contact support. If you contact support, please provide these details.


Activity IDb08c123f-1bae-4f47-8098-44ec00537aee
Request ID67c1d93d-f94c-886f-b968-a556f558a7a2
Correlation ID921421f7-5d8c-df69-5505-d632a4dc1525
Status code-1
TimeThu Sep 07 2017 16:21:26 GMT+0100 (GMT Standard Time)


i notice on the service status page there is an awareness flag stating:


We are experiencing a temporary issue where some users may not be able to update their Apps or Content packs. Engineers are aware of the issue and are working on a fix. Next Update by 09/08/2017 11:00 PST


Is this what is causing my problem, of is there another reason?   If this is the issue, is there a work around?


Thanks Dan.



Xero Content Pack not connecting

Status: Delivered
by ACHHa New Member on ‎05-02-2017 04:41 PM


The Xero content pack refresh and adding of new organisations is not working. The credentials have been correctly entered. And I have been retrying over the last couple of days with no success.


The refresh error message as follows:


Can't refresh your data

The credentials you provided for the data source are invalid. Please check the credentials for all the data sources.


Please try again later or contact support. If you contact support, please provide these details.


Activity ID6b44e1c2-129c-40a2-b95f-cb84a29c85d8

Request ID64ba3186-f060-b50d-6bc3-0d4726e3a0f5

Correlation ID45965546-6fa6-a8d4-3d6a-b9090338031b

Status code400

TimeWed May 03 2017 08:55:50 GMT+1000 (AUS Eastern Standard Time)


Cluster URI


When adding new organisations... the error message is as follows:


Server not found


Address is "https://https//"


Tried using alternative browsers with no success.

Any solution?


Status: Delivered

Import of JIRA issues is failing

Status: Needs Info
by Lipin Visitor on ‎06-29-2017 09:16 PM

We are trying to import the JIRA issues on to Power BI using the JIRA content pack and generate the dashboards. But this is failing with an error message "We couldn't Import the data" . Additional error information that I can gather from the error detail is "We found extra characters at the end of JSON input.. The exception was raised by the IDataReader interface."



Steps followed

1. Provided the JIRA issues link - ""

2. Authentication selected as Basic and provided validd JIRA user name and password

3, Then tried connecting but failed  with the error message


JIRA instance  - Cloud

Status: Needs Info

So I've been trying to sign up for about 3 weeks now, and I keep getting the same error message "Sorry, that didn't work. There's a problem on our end. We're working on it, so try again later."

This problem has been persistant for 3 weeks and I'd like to sign up so I can buy PRO and continue. 
I signed up, got the verification code, put it into the field and continued. |





Status: Needs Info

I receive the attached error when importing data.  The content pack use to work fine.  Now it appears to be broken.  

PBI_AzureADLogs03.PNG("Column 'Unique ID' in Table 'Signin Activity' contains duplicate value...)

Status: Accepted

When I refresh multiple datasources at once I get this error below, which is fine. Yet, I had one scheduled refresh which failed for no particular reason, because no other job was scheduled at the same time. Sometimes I also get "User Rate Limit Exceeded".


I was looking into Google Analytics API configuration, but could not find any settings where I could increase my quota. I believe it is because it is running on PowerBI credentials.




Data source type: 
Processing error:GoogleAnalytics: Request failed (403): Quota Error: Rate Limit Exceeded
Activity ID:a067d38a-4509-4b95-b52f-1a4ddd1d5522
Request ID:81e28702-d80f-41d1-982a-1182a94f9d59
Time:2017-02-22 08:31:24Z
Status: Needs Info

This error occurs more often than not when Updating my App from the App workspace. 



App Failure Message.PNG


Very Frustrating. Thanks. 




Status: Needs Info

I'm experiencing an issue with the Marketo content pack where the data import takes so long that the Marketo access token is expiring (after one hour) while data is still being fetched, which fails the entire import. This happens even when I select the minimum data range of just one month. I can see in the Marketo interface, though, that calls are indeed being made, several thousand in fact.


No one else seems to ever have reported something similar, so I'm almost wondering if there could be something special about our Marketo account which makes the data fetch take so long? If this was commonly expected, then a token refresh call would surely have been integrated into the Content Pack.


Would appreciate any insights and help!

Status: Needs Info

Error importing Sparkpost service

Status: Needs Info
by cdennis New Member on ‎01-18-2017 03:59 PM
When attempting to confiugre the Sparkpost content pack PowerBI returns the below error - 400 bad request.  Has anyone resolved this issue before?
Data source error Web.Contents failed to get contents from '' (429): . The exception was raised by the IDataReader interface.
Activity ID c8b4ce40-4357-4edf-93ec-511a9a660b48
Correlation ID 6f35a619-e0b7-0f8c-55c7-31a731eefa95
Request ID 79fb8eab-cf61-bbfb-2ef0-b81f78083457
Status code 400
Time Thu Jan 19 2017 09:58:13 GMT+1100 (AUS Eastern Daylight Time)
Version 13.0.1700.1007
Status: Needs Info

Lag, slow load, just spinning

Status: New
by HughJohnson Frequent Visitor on ‎12-12-2016 04:48 AM

I see previous reports on this issue.  It wasn't affecting me until the last few days.  Now many of my visuals in PBI Service just won't load.  Spinning all the time.  It was working fine and now it is not.  It is a PBIX file published from desktop to PBI Service.  I tried updating PBI Desktop to the latest release, and republishing, also tried saving PBI Desktop as a new file and publishing a new report and data set to the PBI Service.  Same issue.  


It is not usable at all at the moment Smiley Sad

0 Kudos

I've tried perhaps 5 times this morning to create an app workspace.  I get the error below each time I click the "save" button after naming the workspace and adding a member.


This is the first app workspace I've tried to create.

I began my 60 Pro trial one day ago.


Error message:

Something went wrong
Couldn't create the app workspace.
Please try again later or contact support. If you contact support, please provide these details.


Activity ID78c7ad7e-856b-6e07-aaf1-e541dbcea08b
Request ID9b8cd2fa-e909-ea2e-47ea-b4a01b4d9ee9
Correlation ID73d3792f-e318-519a-2f0b-5adc16465498
Status code500
TimeMon Oct 16 2017 08:42:15 GMT-0400 (Eastern Daylight Time)
Status: Needs Info
0 Kudos

Failed to publish App

Status: New
by CAG Frequent Visitor Monday

Hi all,


I have had this error now a couple of times, but so far it always resolved itself after waiting a couple of hours. I also know that there are a couple of other posts with the same issue, I have already searched through these and tried everything listed in there, nothing helped. This specific issue occurs since last friday, since then I was not able to publish the App any more. The error message is the following:


Something went wrong

Failed to publish app.
Please try again later or contact support. If you contact support, please provide these details.

Activity ID195b657b-9558-4c51-a162-09a4ca84f752

Request ID9beea3f4-e26f-69a0-0ca7-1f7edf03352a

Correlation IDcdc480ed-3dd1-b539-e914-fda8cea8b598

TimeMon Oct 16 2017 13:35:39 GMT+0200 (Mitteleuropäische Sommerzeit)


Cluster URI


This bug is very annoying, since it seems that it is not clear where the issue is.

Does anyone experience the same issue at the moment, especially since the October update? What did you do to resolve it?

Many thanks ahead!

0 Kudos

Custom Connectors no Longer Recognized

Status: New
by CTBrickLayer Occasional Visitor ‎10-11-2017 05:30 AM - edited ‎10-11-2017 05:31 AM

Custom Connectors no Longer Recognized


Feedback Type:
Frown (Error)


Local Time:


October 2017

Product Version:
2.51.4885.581 (PBIDesktop) (x64)

OS Version:
Microsoft Windows NT 10.0.15063.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 460798]

Peak Virtual Memory:
33.9 GB

Private Memory:
257 MB

Peak Working Set:
340 MB

IE Version:

User ID:

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:

Model Default Mode:

Enabled Preview Features:

Disabled Preview Features:

Disabled DirectQuery Options:


DPI Scale:

Supported Services:
Power BI


Custom Connectors directory: C:\Users\colby.tait\Documents\Microsoft Power BI Desktop\Custom Connectors



After yesterday's updates, .MEZ placed in this directory or no longer recognized in Power BI.  Event Log

App Event Log has multiple events similar to the following after each start of the app:


The description for Event ID 11 from source MSOLAP$AnalysisServicesWorkspace820371549 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.


I found a post suggesting a file named C:\program may exist in the root directory of the same drive as PowerBI's install point.  No such file exists.  All other hacks/work-arounds/etc have failed to remedy this situation.


Taking the same .MEZ file to another computer (as well as others) and "Get Data"'ing shows the connectors available.



1.) Reinstall

2.) Online DSIM repair

3.) Sfc

4.) Repair of Office 365

5.) Followed by another round of installing and uninstalling Power BI




Please help!





0 Kudos

JIRA Projects

Status: Accepted
by DavidRPitts Frequent Visitor on ‎10-03-2017 07:48 AM

We have Multiple Projects in JIRA,


Using teh Old Content PAck I was able to Filter the Data to the Proper of Interest using TheProject Name.

Now with the APP It just connecst and I have a Single Project Dats (Looks like the First Project)


How do I get acces to All my Projects

Status: Accepted
0 Kudos

Jira content pack not importing all projects

Status: New
by darrenlim Visitor on ‎09-21-2017 08:49 PM

Hi all,

I'm new to Power BI and I'm using the web app version (Version 13.0.2513.170 ) with the Jira content pack to hook into our cloud instance of Jira.


I managed to import the dataset from Jira by providing a URL and using basic authentication, but it looks like only 2 projects were imported out of the dozens of projects that we have in Jira?


From what I gather, it should have automatically pulled all of the projects. It actually worked the very initial time I imported the dataset but we had to redo our app workspace setup and I wouldn't have believed it was working before with pulling all projects if I hadn't taken a screenshot at the time. Now everytime I try importing the dataset, it only imports 2 projects (the same ones each time).


I'm a site admin for our Jira so I have the appropriate permission levels (and even then we don't have any project level restrictions on any users in our Jira instance).


Does anyone have any insight into what's going on? Did I miss a configuration somewhere? Or if you need more info please let me know. Thanks


0 Kudos

JIRA content pack used to retreive over 45,000 rows two days ago.

Today the max rows is 100.



Status: Accepted
0 Kudos

Hello everyone, 


I've shared a report to some of my colleagues and also created a content pack. The problem is when they modify the date slicer and export it to Powerpoint, the dates are the ones originally saved. Due to the fact that the report is shared, my users do not have access to the Save button. Is there a way to solve that issue?

Status: Delivered
0 Kudos

Errors with Troux Content Pack

Status: Delivered
by greg_cecchini New Member on ‎09-08-2017 08:25 AM

I am unable to load the Troux Content pack into my PowerBI.  I consistently get error messages.  I am wondering if it is because I have a wrong oauth token code cached in powerbi.  How do I start from scratch?  This is the error I get.  Any suggestions would be appreicated.


DataSource.Error: Troux: Request failed: The remote server returned an error: (500) Internal Server Error. ({"messages":[{"exception":"class java.lang.NullPointerException","severity":"ERROR","message":null}],"httpDetails":{"status":"500"}})

Status: Delivered
0 Kudos

Hi Community,

I recently discovered a minor security bug.

We have created our data model by using Power Pivot. Based on this same data model we create two Excel files. One of these containing all business critical information, lets call this "Cube Critical" and the other where these critical columns and calculated measures are hidden. Let's call this "Cube Normal."

We then upload these two files to the Power BI Service and create two different content packs which we share to the people based on their roles/responsibilities. The hidden columns are truly hidden when creating reports on Power BI Service.

However, when people with access to "Cube Normal" connects to this data set using Power BI Desktop ->  Get Data -> Online Services -> Power BI Service they can reveal  the hidden columns by right clicking the filter pane and selecting "View Hidden"

I think this is a security bug?

0 Kudos



I would appriciate any help with this.  I was the Admin of an App Workspace where I had several datasets and dashboards.  The O365 Admin Deleted my the group in O365, and it removed the App Workspace from my view in O365.  The deployed Power BI Apps still work, I just can't see or access the App Workspace now.



Status: Accepted