New Idea

So I've been trying to sign up for about 3 weeks now, and I keep getting the same error message "Sorry, that didn't work. There's a problem on our end. We're working on it, so try again later."

This problem has been persistant for 3 weeks and I'd like to sign up so I can buy PRO and continue. 
I signed up, got the verification code, put it into the field and continued. |





Status: Needs Info

Xero Content Pack not connecting

Status: Delivered
by ACHHa New Member on ‎05-02-2017 04:41 PM


The Xero content pack refresh and adding of new organisations is not working. The credentials have been correctly entered. And I have been retrying over the last couple of days with no success.


The refresh error message as follows:


Can't refresh your data

The credentials you provided for the data source are invalid. Please check the credentials for all the data sources.


Please try again later or contact support. If you contact support, please provide these details.


Activity ID6b44e1c2-129c-40a2-b95f-cb84a29c85d8

Request ID64ba3186-f060-b50d-6bc3-0d4726e3a0f5

Correlation ID45965546-6fa6-a8d4-3d6a-b9090338031b

Status code400

TimeWed May 03 2017 08:55:50 GMT+1000 (AUS Eastern Standard Time)


Cluster URI


When adding new organisations... the error message is as follows:


Server not found


Address is "https://https//"


Tried using alternative browsers with no success.

Any solution?


Status: Delivered

I receive the attached error when importing data.  The content pack use to work fine.  Now it appears to be broken.  

PBI_AzureADLogs03.PNG("Column 'Unique ID' in Table 'Signin Activity' contains duplicate value...)

Status: Accepted

This error occurs more often than not when Updating my App from the App workspace. 



App Failure Message.PNG


Very Frustrating. Thanks. 




Status: Needs Info

I'm experiencing an issue with the Marketo content pack where the data import takes so long that the Marketo access token is expiring (after one hour) while data is still being fetched, which fails the entire import. This happens even when I select the minimum data range of just one month. I can see in the Marketo interface, though, that calls are indeed being made, several thousand in fact.


No one else seems to ever have reported something similar, so I'm almost wondering if there could be something special about our Marketo account which makes the data fetch take so long? If this was commonly expected, then a token refresh call would surely have been integrated into the Content Pack.


Would appreciate any insights and help!

Status: Needs Info

Lag, slow load, just spinning

Status: New
by HughJohnson Frequent Visitor on ‎12-12-2016 04:48 AM

I see previous reports on this issue.  It wasn't affecting me until the last few days.  Now many of my visuals in PBI Service just won't load.  Spinning all the time.  It was working fine and now it is not.  It is a PBIX file published from desktop to PBI Service.  I tried updating PBI Desktop to the latest release, and republishing, also tried saving PBI Desktop as a new file and publishing a new report and data set to the PBI Service.  Same issue.  


It is not usable at all at the moment Smiley Sad

0 Kudos

I have had this issue now for about two weeks.


I will create a workspace, click the "members" link to go to the SPO site and then set an app icon.  Or change the group icon, whatever the proper term is.


Then I save.


Even after several days the Power BI App ICON doesn't update.


Also the list of workspaces in my APP WORKSPACES list...shows no icons there even though they all have icons.



Status: Accepted
0 Kudos

 The URL in the browser is pointing to

Our organization does not allow owa for email.
Use the following link to open this mailbox with the best performance:
X-ClientId: 73E7CECC4E314714A8E8DDEE333D9AA8
X-FEServer MWHPR08CA0040
Date:8/10/2017 3:40:58 PM


Status: Needs Info
0 Kudos

Unable to connect Office 365 Adoption pack

Status: Needs Info
by OlaOred Frequent Visitor on ‎08-09-2017 06:26 AM

I am unable to use the content pack Office 365 Adoption Preview. 


I have turned on the switch in Office 365 admin that should make the data available, but after I enter my tenant id to connect to Office 365 I get the error below. Anyone with an idea on how to get around this?

PowerBI error.png

Status: Needs Info
0 Kudos

I'm trying to limit the feature to create Apps to certain users in my organization, so I enabled these option, selected "The entire organization" in "Applies to" section and checked "Except specific security groups" in order to disable these option to only some groups. But it doesn't seem to work because the users still have the option (I tested several times)


Other options (print, export data, etc.) doesn't have the same problem, it works perfectly.


Happens to someone else? Or maybe I'm doing something wrong...

Status: Delivered
0 Kudos

Code behind the content pack

Status: Needs Info
by vkandala Frequent Visitor on ‎08-08-2017 10:16 AM

How can we get the code behind the content packs.?


Thanks, V

Status: Needs Info
0 Kudos

When I edit a copy of a report content pack and try to save, i get the following: "Something went wrong: Unable to save the report. Please try again later or contact support. If you contact support please provide these details."


What causes this? Sometimes it allows me to save, but 9 out of 10 times, it throws this error. It is very inconvenient. something went wrong.png


Status: Accepted
0 Kudos

After installing july release power bi won't start anymore.

Rolling back to previous version(s) solves this issue but the visuals don't work anymore.

Every visual gives the error: Can't display the visual see details


Error message:

Error Code:


OData Error Message:
Failed to open the MSOLAP connection.


Currently running Version: 2.47.4766.542 64-bit (June 2017)


I tried to:

-Clean all datasources in power bi (there is no connection with SSAS in the datasources)

-Clean application data

-Different releases (may, june 2017)


On the web I notice several people encounter the same problem.

The "Data" and "Relationships" tabs in Power BI work fine, e.g. data from the datasources (web datasource in my case) is working just fine.


Please help.





Status: Needs Info
0 Kudos

I created a workspace, then deployed it as a Power BI app.


Worked great, I made some adjustments, published it a few more times updating the app each time.  Zero issues.


Now I went and added a few more users to the access list and went to update the app again... it goes "publishing app" spins and then errors out:




Has anyone else had this?


My other apps seem to update just fine.


I also tried deleting the workspace image file it was using, as a few other posters had mentioned that helping.


Still no good Smiley Sad

Status: Accepted
0 Kudos

JIRA + Power BI not connectable

Status: New
by thomas_landuyt New Member on ‎08-02-2017 07:35 AM



I'm currenlty new on Power BI and I'm trying to connect our JIRA instance with the power BI (get-data).


This is currently working for anonymous authentication but not for basic or windows authentication. This keeps on loading(for hours +24h) and nothing happens . On the desktop app with the content pack we have the same issue. The only difference is that it goes in timeout after a while.


Do you have any idea what can be the reason?

0 Kudos

Right now what issues we are facing is, we get our data set from one of our server at a different location in one of the group and that data is more likely a raw data. what we want is if we could share the master dataset and then we could create different reports in different groups, once we get the data from the powerbi services, we can't really use most of the functions, and most of the functions get's greyed out. I am fairley new to Powerbi and learning, any suggestions are welcome.


Thanks Again.

Status: Delivered
0 Kudos

Hi PBI team,


I just realized that we could not use github connector for repositories that has dash character in its name. Cause i have tried with another name and it's working but with some names like:  abc-def. It will return error message even though i have permission in that repos


Details: "The GitHub owner/repository provided could not be found or you do not have sufficent access. Please check the values and try again. "


Checked with PBI Desktop and Github Content pack

Status: Needs Info
0 Kudos

Published App has no Workspace

Status: Accepted
by MaxW Frequent Visitor on ‎07-24-2017 08:45 PM



I have a published App without a workspace. I think I must have deleted the workspace, but all of our staff can still access the obsolete app and some have been using it even though the data is full of errors. I can't see any way to stop people from using it. I don't need it back I just want to unpublish/delete it.







P.s. none of the mandatory idea labels are applicable to this issue. It's also an issue not a new idea. Sorry if I'm doing this wrong but it's a bit confusing for a new user.

Status: Accepted
0 Kudos

Hello all, 


 I am trying to do some analytics with R in Power BI, and it would be really nice if I could have some calculated columns to allow me to filter my R Visual.  With that being said, the current data we are drawing in is via direct query, and consequently the DAX commands which I can use to generate calculated columns are limited.  I was wondering what the timeline was in terms of when more DAX functionality will be allowed with Direct Query and calculated columns.  Thanks! 

Status: Delivered
0 Kudos



After we update the content pack, whenever users click on a dataset in their workspace a prompt appears for them to make a copy of the datasets and reports in that content pack. However, the users already have a copy of them in their workspace, so this means they end up getting a bunch of copies every single time we update, or getting endless prompts. Is there a solution for this?

Status: Accepted