New Idea

I though this was fixed in the last release and seemed to stopped happening after I downloaded the newest version. Now it is back and is a complete pain to deal with. Please fix this issue. Sign in issue_Ink_LI.jpg





Status: Needs Info

This morning, when I started Power BI Gateway - Personal, it failed with the error, "GWConf has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  I uninstalled and re-installed the application but am still getting the same error.  The Personal gateway as worked flawlessly for weeks prior to today.  I'm not aware of any changes being made to my PC but I'm using a company computer and sometimes our IT department pushes out updates without prior notification.  Where do I begin looking for the cause of the failure? (I'm just a Power BI user, not a developer.)

Status: Needs Info

Not sure if this is related to the data refresh issue, but starting yesterday I have two different external customers (both in California) that view different dashboards.  They are able to get to the dashboard frames, however get an error stating that "something went wrong.. unable to load the data model".


Anyone else experienceing this with external users?


Our data is on prem, we use the personal gateway, and the external customers are using the link provided in the original MSFT email I shared with them.




Status: Needs Info

Report tabs missing on shared dashboard

Status: Needs Info
by smannheim Occasional Visitor on ‎03-29-2017 10:53 AM

I have dashboard that links to a report with 5 tabs. I have shared this dashboard with users both within my orginazation and outside of it. I have been having issues with users (both internal and external) not seeing all 5 tabs. They are only seeing 2 of the tabs.


I have tried removing their access, and then regranting access and sending them a new link, but that does not solve the problem. They have logged out and logged back in but that does not solve the problem. They have tried accessing the dashboard from the share dashboard URL, the URL in the invite email, and by logging in direct to and then navigating to their dashboards, but these do not solve the problem.


Any ideas?

Status: Needs Info

Zip code mapping problem!

Status: Needs Info
by chairston Visitor on ‎02-14-2017 11:24 AM

I've been working on a data set for a few weeks that maps the top 10 records by zip code in the Map vizualization. This data set was working up until yesterday (2/13/2017). Today, 2/14, the power bi embedded version no longer maps the zip code data.


I downloaded the Feb 2017 power bi desktop update, and now I have the same problem in the desktop version. I went back to the January update - but the mapping there is also not working.


Did something break in Power BI? Or bing maps?

Please help, as this problem will completely derail a customer initiative.

Status: Needs Info

We have production implementation of Power BI, which contains various charts that have an interaction of slice set. Since the latest Power BI release, when clicking on a part of the bar graph in one chart all the bars/parts of the entire sibling chart becomes filled with the same value.



Not Cross Filtered.JPG

Notice that the 17K red portion of the chart on the left for 2017 = 43% of the total. Clicking on the part of the bar yields:

Cross Filtered.JPG

I would have thought that the red 43% portion of the 2017 bar would be highlighted with no changes to the other bars/parts.


Going back and using the January, 2017 release I get this:

OBviously this interaction is not very valuable and I could just turn off interaction for these charts but there are other charts on the same report that are also not slicing correctly.


We are using Compatibility level 1200 for the tabular model, so SSAS 2016. This is just a numeric attribute and the aggregation we are using is Median.




Status: Needs Info

I noticed today that ALL of my attribute slicers are now set to 'highlight' other visuals rather than 'filter' them. I didn't make this change. They have been set to filter for 2 months. Perhaps this was triggered by the January update? Lots of rework involved to set them up to filter again.

Status: Needs Info



We turned on the audit log feature in more than 50 different tenants we manage.


The logs are working only on 4 of them , What could be the issue ? 


Just to mention , the audit logs work on these tenants , but Power BI logs do not report...


Could you please advise ? 



Status: Needs Info



I built a report in Power BI desktop from excel table stored in Sharepoint.

I published this report in power BI service and created a dashboard. 

Everytime I am trying to update the report I receive the following error message : 

Failed to update data source credentials.Hide details

Activity ID:2e9a503f-01c4-429f-a266-e091d0b336b0
Request ID:176e7558-f852-d8bf-a2d6-6c9f0a04cf62
Status code:400
Time:Thu Mar 02 2017 10:22:45 GMT+1100 (AUS Eastern Daylight Time)
Cluster URI:


Also I can not load my organisation Dynamics data. 


What can I do ? 


Thank you 





Status: Needs Info

Mixpanel query failure

Status: Needs Info
by kenzhang123 Visitor on ‎03-01-2017 02:39 PM

I'm a new user to PowerBI. I couldn't get around with mixpanel connector. It fails on me. the first screen shot works. The second doesn't work. I suspect there's a bug.



The screen shot below has the perfect structure (in my opinion) I verify it in chrome from mixpanel. But it won't retrieve and give me an error code 400


Any help is appreciated. I'm very frustrated.........

Status: Needs Info



I have created a PowerBI dashboard which I have shared with a number of user within my organisation.

One of these users is showing this dashboard on a TV. We refresh the dashboard automatically one time a day via Gateway connection. What we have observed is that the shared dashboard on the TV refreshed automatically if the PowerBI login of the user is not longer ago than one hour. If the last login is more than one hour ago the dashboard does not refresh themselve. It still shows the old numbers. If the user login again on the TV than also this dashboard shows latest numbers.

It has nothing to do with waiting for 15 minutes. We have waited for an > 30 minutes and nothing was happening.


Is there any explaination for such a behaviour and is there something we can do so that the dashboard does refresh even if the last login is a while ago.


Thank you very much for any useful information.

Status: Needs Info

It is taking too long for verification codes to come through via email for new users signing up. By the time they come through the registration says they are not valid. At the moment it is taking about 30 minutes plus to come through. We did manage to get one user registered first thing this morning but no luck since. 

Status: Needs Info

Dashboard no longer available

Status: Needs Info
by TCLCO Visitor on ‎01-22-2017 08:12 PM

Hi there, 


We are experiencing an issue on the dashboard with tiles showing "The data shown in this tile is no longer available. Please contact the report owner for details" despite the dashboard being still available. Once the user refreshes the page, the tile loads up fine. The user is consistently getting this error. 



Status: Needs Info


in Power BI Desktop (Version: 2.41.4581.361 32-bit (November 2016)) I want to connect to an Oracle data base via ODBC.

I do have an ODBC data source set up, which so far worked fine in application MS Access 2016 and MS Excel 2016. In Power BI, however, I get an error.

At first the connection seems to wok fine, I get a list of all tables in the data base as expected. But when I try to load a table, the following error message comes up:


DataSource.Error: ODBC: ERROR [07006] [Oracle][ODBC]Restricted data type attribute violation.






However, if in settings in SQL statement optional field I put something like SELECT * FROM TABLE_NAME I can access specific table. This could be a workaround for me but it’s very inconvenient approach


I have same issue connecting in Power Query or Power Pivot in Excel 2016.


Is there a way to fix this problem?


Thanks, Danil

Status: Needs Info

After lastest update I get "We weren't able to restore the saved database to the model" . How can I get ahold of my information. Please don't tell me that I need to recreate it again as it was days of work. Smiley Happy

Status: Needs Info

We are implementing a PowerBI embedded solution where we use the standard "slicer" visualization in "dropdown" mode. Both when we design our report in PowerBI desktop and when we upload it to power BI service everything works fine. But when publishing the exact same report to our embedded solution, the slicer visual doesn't work in IE11 or Edge (seems to work better in chrome/firefox). This is tested with the exact same report and the exact same browser version (IE ver. 11.576.14393.0). 


The major problem is that the list is stuck in the top without possibility to scroll down. When you open the dropdown you see e.g. 7-8 elements which can be chosen and the report responses fine. But all the elements below the top 7-8 cannot be accessed. We see a scroll down bar to the right but its just stuck in the top.


Another problem is that if you open the dropdown and tries to click elsewhere in the report to close the slicer - nothing happens. It remains open.


Thirdly the "clear selection" icon is misplaced in the left side on top of the titel instead of the correct placement to the right. 


So this happens only when consuming the report in an iframe. I guess there are some event handling that doesn't work properly when using iframes...


This is a major problem for our embedded solution as it depend heavely on this slicer visual. Hope you can fix this in a soon release. Let me know if you have any questions.




Status: Needs Info

Date hierarchy not working when imported from CSV file via htpp://, the date hierarchy is working fine when the same CSV is imported via BI desktop

Status: Needs Info
0 Kudos

When I Publish a report from the Desktop with exactly the same name as one I've previously used and then use the File > Publish to Web option, the same embed code is generated, even if the report and dataset has changed.

Therefore when using that embed code, the original report is displayed not the updated one.

The work around is to use the Edit Report option and Save, but this should be unnecessary shouldn't it.

Any new Publish to Web should generate a new embed code. 

Status: Needs Info
0 Kudos

Hi, hoping you can help me as I have a number of dashboards depending on this refresh.


Scheduled refresh has been working perfect since I set it up a month ago, and all of the sudden it's starting to fail saying it can refresh due to a credential authentication issue.


When I edit credentials, authentication is set to Anonymous. I change it back to OAuth2, enter my credentials and it accepts it. When I go back to check, it's set to Anonymous again.


It's really frustrating. It's a web connection to a SP excel file, set up via PBI Desktop.


I appreciate you looking into it.



Status: Needs Info
0 Kudos

I'm having an issue where my report visuals are working fine in the Power BI Desktop, but will not show in; I can only surmise it has something to do with the following:


1. Charts are all line charts

2. They all contain a calculated column


See below photos:



Power BI OnlinePower BI OnlinePower BI DesktopPower BI Desktop 


Status: Needs Info