New Idea

Hi All,


We always had the box checked for “Allow user’s cloud data sources to refresh though this gateway cluster...”.  Now this box will not stay checked, even if I check it and hit apply. It immediately reverts back to being unchecked. How do we fix this??  This issue just started yesterday and is in both of our Gateways and this issue is in IE and Google Chrome browsers.




I'm Experiencing translation problems in PowerBI when uploading my Tabular model from SSAS v. (compatability level 1400)


I have downloaded the latest On-premises data gateway version number: 14.16.6650.1 and it works fine. 


In I have changed the settings to the same local language as have been made in the tabular model, but it doesn't translate the table names and table columns. 


It does however translate the folders and the measures. Is there a setting that I'm missing. On other sql setups, there is no problem with the translation it works fine, however it is not SSAS 2017 and it is with an older version of the on-premises data gateway.




I have a report connecting to a live SQL database that updates every few hours from 8am to 7pm.


Recently the error message has been emailed to me after every refresh attempt:


The last refresh attempt failed because of an internal service error.


Technical Information:

Activity Id: a473f02e-fc88-4dfc-abc0-7b6025e481f1

Request Id: bdd61c66-6efb-476a-8f4b-e17555e42a01

Cluster Name:

Refresh Start Time: 03/22/2018 16:01:23Z

Refresh End Time: 03/22/2018 16:16:59Z


However when I look at the report the refresh did succeed.


The emails would be ignorable but after a time the refresh is disabled and has to be reactivated


XX_Report data refresh disabled.


The refresh normally only takes a second or 2 so timing out isn't an issue, and has been working for several months with no problems before this issue started. A new version of the report has been deployed recently which may be a factor.



Cancellation occurred when sending or receiving a request.

Status: New
by hugo6262 Visitor ‎01-11-2018 08:09 AM - edited ‎01-11-2018 08:11 AM

Hello, Im unable to refresh one of my reports, the gateway is ok, and in power BI destkop refreshes properly. can you help me out, I get this message:

Last refresh failed: Thu Jan 11 2018 16:29:15 GMT+0100 (Romance Standard Time) 
Cancellation occurred when sending or receiving a request

Activity ID:c21669ce-c606-4dc0-93d6-66fc6578519d
Request ID:3a01ab7b-abe3-e1d6-dbf1-2fc09cde3c1c
Time:2018-01-11 15:29:15Z


Dear all,



for one data set, the refresh (neither scheduled nor manually) is working.

We get the following error - other data sets seem to be working fine, but the most important one is failing.


Please help soon!


On demand23.3.2018, 09:34:3823.3.2018, 09:34:47FailedCancellation occurred when sending or receiving a request.
Activity ID:6a4ab70d-3701-495b-a582-53d97d37d9c5
Request ID:47e2f9a0-85c2-d3c1-01ae-edd92b660089
Time:2018-03-23 08:34:47Z
Status: Needs Info

Bug Power BI Gateway installation error/crash

Status: Accepted
by TM Frequent Visitor on ‎09-20-2017 01:55 AM

I am having issues installing the Power BI Gateway (powerbigatewayinstaller.exe). It seems the installer doesn't initiate/run.

I think there might be an issue with the application itself, since I am having the same issues on three different computers.


I have tried: 

  • Run as administrator
  • Start the installer from Run
  • Check the Task Manager if the process is actually running, with no trace of the gateway.

So I figured I check the Event viewer, and found a .net runtime error with event id 1026. There's also an application error, but I presume this is down to the .net runtime error. The information from the event viewer is as follows:


Tillämpningsprogram: PowerBIGatewayInstaller.exe
Framework-version: v4.0.30319
Beskrivning: Processen avslutades på grund av ett ohanterat undantag.
Undantagsinformation: System.IO.FileNotFoundException
   vid Microsoft.DataProxy.PowerBIInstallDownloader.LandingPageViewModel..ctor(Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainViewModel..ctor()
   vid Microsoft.DataProxy.PowerBIInstallDownloader.MainWindow..ctor()

Undantagsinformation: System.Windows.Markup.XamlParseException
   vid System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
   vid System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
   vid System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
   vid System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
   vid System.Windows.Application.DoStartup()
   vid System.Windows.Application.<.ctor>b__1_0(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.DispatcherOperation.InvokeImpl()
   vid System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   vid MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   vid System.Windows.Threading.DispatcherOperation.Invoke()
   vid System.Windows.Threading.Dispatcher.ProcessQueue()
   vid System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   vid MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   vid System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   vid MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   vid MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   vid System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   vid System.Windows.Application.RunDispatcher(System.Object)
   vid System.Windows.Application.RunInternal(System.Windows.Window)
   vid Microsoft.DataProxy.PowerBIInstallDownloader.App.Main()


Status: Accepted

Cannot remove Gateway Cluster in PowerBi Service when the gateways are inaccessible

Status: New
by UGL_Rian Occasional Visitor ‎01-03-2018 05:52 PM - edited ‎01-03-2018 06:07 PM


I ran up a few on-premises gateways to test the new clustering functionality. While testing I reconfigured these gateways a few times which resulted in the creation of 2 gateway clusters being listed in the PowerBI Service. Once I was happy with the options I explored, I joined the servers to a single gateway cluster. When I attempted to click on the ellipsis and select "Remove" to delete the unwanted gateway cluster that now had no gateways configured.


I received the following error:


We could not remove this gateway because it is the primary gateway within a cluster that has other 
gateway instances. Please remove other gateway instances from this cluster before removing the
primary gateway.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: cdd6df13-c757-1c0a-a0e6-2e3bf002d8de Request ID: fcb39f98-2bbb-8de6-a6a6-32f8637cff6a Correlation ID: 45443bdb-551f-51ed-c621-71ca973a24fe Status code: 400 ecsCorrelationId: cdd6df13-c757-1c0a-a0e6-2e3bf002d8de Time: Thu Jan 04 2018 13:00:33 GMT+1100 (AUS Eastern Daylight Time) Version: 13.0.3495.303 Cluster URI:

Followed by :

Not all gateway instance within this cluster are connected. Please find more details below about
specific errors for each gateway instance.Hide details Activity ID: cdd6df13-c757-1c0a-a0e6-2e3bf002d8de Request ID: 0f7bc62c-d442-8368-a95f-23d736052f3b Cluster URI: Status code:   Time: Thu Jan 04 2018 12:31:20 GMT+1100 (AUS Eastern Daylight Time) Version: 13.0.3495.303 Test Gateway Node 2:
Gateway on endpoint '<ii>sb://
3a25589f-aeef-49ab-b481-0b237f407d96/</ii>' is unreachable. Test Environment:
Gateway on endpoint '<ii>sb://
0755b3d2-c4de-40b7-a189-88dccefad1a4/</ii>' is unreachable.

I expect there are a few scenarios where you would need to remove existing gateway clusters when the servers are no longer configured or available.

The problem is described here...
Link to thread in different forum

It is very irritating...

Yesterday, all my datasets were refreshing just fine but today nothing happens.

- The automatic refresh hasn't done anything.

- When I press "Refresh now", I get a "popup" saying "preparing refresh" for a split second and then nothing happens.


The only way to update the data is to refresh the Desktop version and then upload it. 


I have datasets connection to an on-premises database and one connecting to a sharepoint site.

- The on-premises connection usually works perfect, but now nothing happens.

- The sharepoint connection usually brings up an error,  if I try to refresh, but now nothing happens (I just tried it this time as a test, as it usually doesn't work automatically).


Can you please help troublefinding - It seems like an issue on you online portal somehow.


Thanks in advance.


// Tommy

Status: Delivered


I created both a personal and a shared on-premises gateway, and then tried to verify that Power BI audit logging would report upon their creation.  I verified that Audit logging had been turned on, and that my date range was valid.  When I filtered the audit log down to the "Created Power BI Gateway" event, zero results returned.


It appears that the audit log has a bug, where it doesn't track gateway creation.

Hello, I need some help. I can not update the reports. Through the on-demand and scheduled update, the message "Cancellation occurred while sending or receiving a request" appears.

Status: Needs Info

In November 2017, we created and published a data model combining Odata feeds and excel files stored on a shared drive. The different sources are merged in the query editor. 


After publishing the model, we were able to select the on premise data gateway to schedule refreshes of the model.


After the latest update of the Power BI gateway (End of January 2018) the scheduled refresh stopped working and we were not able to select the gateway anymore.


When we upload a model with all the sources but without merging them, the gateway works fine.


Anyone encountering the same issue or having any feedback?

Good Morning,

after the last Power BI Update we are facing some issues with our Direct Query reports based on SAP HANA.

It seems that after the last Update the query execution plan create SQL query with wrong syntax every time we interact with a slicer on a report.

We analyzed the On-Premise Data Gateway logs and we found that SQL query like these raise errors:


SELECT "basetable0"."c97","basetable0"."c98"

SELECT "t4"."Esercizio Sales" AS "c96","t4"."Data Sales" AS "c97","t4"."Mese Sales" AS "c98"
(select "DueYear" as "Esercizio Sales",
    "C1" as "Data Sales",
    "DueMonth" as "Mese Sales",
    "DueWeek" as "Settimana Sales"
    select "DueYear",
        cast("DueDate" as DATE) as "C1"
    from "_SYS_BIC"."sap.sbo/SALES_ANALYSIS"
    group by "DueYear",
) as "ITBL"
where "C1" >= date'20120101' and "C1" <= date'20181231')
 AS "t4"
"t4"."Esercizio Sales"            =        '2017'

GROUP BY "t4"."Esercizio Sales","t4"."Data Sales","t4"."Mese Sales"
 AS "basetable0"INNER JOIN

(SELECT '2017' AS "c96",'10' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'11' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'12' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'01' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'02' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'03' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'04' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'05' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'06' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'07' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'08' AS "c98" )  UNION ALL
(SELECT '2017' AS "c96",'09' AS "c98" )
 AS "semijoin1" ON

("semijoin1"."c96" = "basetable0"."c96" OR "semijoin1"."c96" IS NULL AND "basetable0"."c96" IS NULL)
("semijoin1"."c98" = "basetable0"."c98" OR "semijoin1"."c98" IS NULL AND "basetable0"."c98" IS NULL)


GROUP BY "basetable0"."c97","basetable0"."c98"
LIMIT 1000001


the error occurs at the highlighted statement and seems related to the SELECT statement without FROM clause created by THE Power BI engine which SAP HANA cannot manage.

We are facing the same issue in Power BI Desktop


How is it possible?




Schizzo.pngPower BI Desktop error


This issue has been occuring for the past week, only for one specific report. Publishing from the desktop client still works normally and is being used as a manual refresh.


Details Type Start End Status Message

On demand‎21‎/‎09‎/‎2017‎ ‎4‎:‎40‎:‎43‎ ‎PM‎21‎/‎09‎/‎2017‎ ‎4‎:‎40‎:‎48‎ ‎PMFailedThe gateway operation has been cancelled explicitly by the user or from a timeout.
Hide details
Activity ID:7dd408fd-4b55-fb2a-f658-f4ee455e628b
Request ID:aaa60cac-2613-6f12-5123-07545360ad93
Time:2017-09-21 06:40:48Z
Status: Accepted

Invalid Credentials on Scheduled Refresh

Status: Accepted
by paulopaim Frequent Visitor on ‎11-21-2016 05:05 AM

I'm having the problem below, I've put the credentials again, but the error continues.



Status: Accepted


I'm getting this error since yesterday on a new dataset. It is a simple excel file table. I've done the following.

Signed out of Power BI Desktop and back in

Got the latest personal gateway

turned the gateway service off / on

republished multiple times during this process.


Others seem to be having the same issue. see thread here

There is a current support site error message, but it is specific to SharePoint as a data source only.

Status: Accepted



Our report - which is based on MY SQL Queries - seems to experience difficulties regarding the scheduled refresh. This is the error that we got back: 

If anyone can offer any advice or provide further information that would be highly appreciatedGateway Refresh error.PNGGateway Refresh Error

Status: Needs Info

Invalid credentials on Sharepoint folder

Status: Accepted
by csabil Frequent Visitor on ‎11-22-2016 10:46 PM

Since yesterday I'm having an issue connecting to an excel file in a Sharepoint folder. It was already working, but I made some changes and republished it. Refresh works fine in Power BI Desktop, but online. It seem it's trying to connect to a Sharepoint list, instead of folder. I have an other report connecting to an other excel file in the same folder and it works fine. Could this be connected to the issue in North Europe? I'm in that datacenter.



Status: Accepted

Data Source Credentials Not Updating

Status: Needs Info
by Topgunz786123 Occasional Visitor on ‎12-07-2017 12:31 PM

All of a sudden all of my automatic refreshes have been failing due a message "Your data source can't be refreshed because the credentials are invalid." Nothing has changed and I don't know why I am receiving this message. 


I click on Edit Credentials (Salesforce credentials) and unable to do so because now I'm receiving this message "Failed to update data source credentials: We're sorry, an error occurred during evaluation".


This was all working fine a couple of days ago and yesterday, I started running into the refresh issue. I have deleted my cache, cookies, etc. but I am unable to edit my Salesforce creditials.


Anyone have any ideas / thoughts?


Thank you!



Status: Needs Info

After September 2017 update (2.50.4859.502) we've faced an issue similar to one some users had reported in February: when we try to get data from Analisys Services, where our MS Dynamics OLAP Cube is located, we end up with the following error: 'Unexpected error: Object reference not set to an instance of an object'. Rolling back to previous PBI Desktop version resolves the issue.


I was hoping this bug would be fixed in October update, but that didn't happen... Smiley Sad

Idea Statuses