New Idea

Power BI Service Down

Status: New
by darranm Frequent Visitor on ‎12-08-2017 12:38 AM



Is the Power BI Service down for anyone else?


UK, 8:37am


Power BI Error.PNG is down in the north europe

Status: New
by jenrom Occasional Visitor on ‎11-09-2017 11:13 PM

When loading the page we are getting 500 errors for multiple http calls


Below you can find the console log from chrome debugger0


(index):163 GET 500 (Internal Server Error)
doInitialMetadataLoad @ (index):163
(anonymous) @ (index):163
web.bundle.min.js:26 GET 500 (Internal Server Error)

Cannot delete broken tiles from Dashboard

Status: Accepted
by mshparber Established Member on ‎10-22-2017 01:39 PM


I've changed some calculated fields in my model, so some of my tiles broke with Error:

"Unrecognized fields in this visual". But that's ok, I was expecting this.

I want to replace them with new tiles from the report.

But now I CANOT DELETE those tiles!!! No option for delete.

Just "Go to report" or "Export".

Please Help, my dashboard is full of these!

Thank you




Status: Accepted

Hi all.

From yesturday users outside of organisation see null dashboards with only the Q&A section. Any suggestions how I can fix this?



Status: Delivered

The stacked column charts stopped working in existing dashboards and reports.  all other reports, grids etc seem to be working fine.  Datasource is SSAS MD cube.  I have confirmed that there is data at the intersection in the cube that is included in the reports.  Report was created from dataset online and not from desktop power bi. 



Status: Accepted

Hi All,


We have a Dashboard that pulls from 2 different reports that has been up and working fine for awhile.  But as of this morning we're suddenly seeing strange issues.  Here's what we observe:


- The main issue is that the Tiles are all blank (no error, just empty as in the first screenshot below)

- The dashboard says "Refreshing" in the top left and has been like that for hours

- The underlying reports do load properly, and if you pin a new Tile, then that new Tile works fine

- The original, blank tiles cannot be deleted from Dashboard.  When you click the menu, there simply isn't an option to delete it anymore. (see second screenshot)

- Clicking "Refresh Dashboard Tiles" does not force them to load


This is our main Dashboard and it would be less than ideal to have to rebuild it completely.  Hoping someone has seen this before and knows a solution...?







Status: Delivered



THis morning the sharing of a dashboard to an external user does not work on the service while it was working before.

The dashboard is referenced on the title but below the page is grey.

Can you check the service for any sharing issue to external users ?
Thanks in advance.



Status: Delivered



I'm unable to import the card browser visual on Web version of Power BI. I have used this visual on my desktop Power BI and when I publish it to web I can not see any visual.


I have tried to import from store and also as a downloaded file on local machine and it does not work. It says that its importing and then nothing happens.


This particular custom visual is published by Microsoft and I hope I can get some help here. Any help is much appreciated. 


Here is the link of the custom visual I'm trying to import:


Thank you.


Status: Accepted

Emails Invitations - Dashboard Security Check - Email address not shown

Status: New
by mjohnson Frequent Visitor ‎09-28-2017 03:09 PM - edited ‎09-28-2017 03:12 PM

I created 5 new dashboards in Power BI Pro and shared them with individual users, most of which had never used Power BI before. 


When these users navigate to the report, but they received an error, "Dashboard Security Check - It looks like you don't have access to this dashboard. You can request access from the owner." So somewhere between signing up for a Pro License and arriving at the /dashboard/ page, their access privileges get lost.


If they Request Access, and I approve it through the Share Dashboard feature, I will receive their request, but it comes as a separate user (email address not shown, just the person's first and last name) and the email address that was used to send the invite is shown as unopened (cancel invitation link is visible) even though they are using the same email address to request access.


I fear that this is a security risk, if I approved a request to see a dashboard because I see a familiar name, how do I know that this request is coming from within my organization if I cannot see their email address?


Can you test this process a bit and see if there may be a bug in the system? I am unable to send a screenshot because I already approved all the users!


Thank you!

Mike Johnson


Dashboard sharing Disabled for non-PRO users ?

Status: Delivered
by djnww Established Member ‎04-27-2017 05:28 AM - edited ‎04-27-2017 05:34 AM

We can no longer share a dashboard with users from our own workspace. I received the message:

"This dashboard contains Power BI Pro content. Only users that have Power BI Pro will have access to it"


I confirmed my fears by publishing the simplest of reports which is 100% non-pro content. There have been a few other mentions of it on the forum in the past couple of hours, but I thought I'd create an official post. 


1st sharing was disabled from Group Workspaces to non-pro users. Surely Microsoft has accidentally disabled ALL sharing for non-pro users ? If not, you can imagine the uproar.


Is anybody else facing the same problem ? 


Power BI clearly states that we are able to share personal dashboards with non-pro users. 




Status: Delivered

As of midday 9/18/2017, the card with states custom visual from OKViz stopped displaying text as specified in the 'Measure' field of the visuals pane. This is causing major headaches.


I've spoken with the visual creator who said the issue is in the Power BI code as opposed to the custom visual code. Can this be resolved? When switching the visual to the 'Table' visual, all the data remains as expected, but the Card With States visual isn't showing the text specified in the Measure field any longer. This is clearly an error. Are you working to correct this issue? Any feedback would be appreciated as we've used this visual around 1,000 times for a variety of different cases and having no text renders them useless. Thanks in advance!

Status: Accepted

I have been trying to roll out Power BI to my organisation (it is a rather large organisation with many users all over the country) whilst our Central IT department is working through upgrading us to Power BI Premium and I have discovered a bug that the Microsoft Customer Service person who is helping me claims is by design.


Bug that was discovered: When I share a report via a dashboard to a new Power BI user (doesn't already have a Pro Licenses) and the user signs up for a Pro Trial to see my report, I need to cancel the invite and resend it.


Steps to reproduce:

  1. Create a report and publish it to a group
  2. Create a dashboard for the report and share it with a user who is not a Pro user yet
  3. Have your user sign up for the Power BI Pro Trial
  4. User will get "Sorry, we couldn't find that report" error


The workaround:

  1. After your user signs up for a Power BI Pro Trial (step 3 in the above), go to your dashboard and click "Cancel Invite"
  2. Resend the invite to your user


This works, however, it is a bug and it is creating a lot of extra work for the people who are producing / sharing reports as well as frustrations from our end users.


If you could fix this or assure that this will be fixed when we move to Premium, that would be really helpful in getting our users to adapt to Power BI as their new reporting tool.


Thank you,


The following message was posted yesterday but there isn't any update and this feature is still not available... This is really needed especially as the "subscribe" button is appearing on the apps...


Status: Accepted

All of the sudden (perhaps after the April 2017 update?), any dashboards we share out-of-tenant from Power BI Web are missing the tabs along the bottom to switch between the different reports in that dashboard.  

We tested with in-tenant sharing and it works fine - only an issue when shared externally.   


We tried creating a new dashboard from scratch with 2 simple tabs and published out of tenant - same issue.  All tabs are just gone!  



By the way, I did see a similar thread ( but it seems too different from what we're experiencing.  In that case, 3 out of 5 tabs disappeared and it happened when shared internally or externally.  Our issue happens only when sharing externally.  Perhaps the same issue.


We noticed a warning on the client side that only appears when looking at it out-of-tenant - this may be related to what's happening or perhaps not:

/13.0.1700.1783/scripts/ai.0.js:1 AI: USRACT_StringValueTooLong message:"string value is too long. It has been truncated to 1024 characters." props:"{value:Error: [$injector:unpr]$injector/unpr?p0=%24templateCacheProvider%20%3C-%20%24templateCac... at at at Object.d [as get]

( at at d

( at e

( at Object.invoke

( at}"

u.warnToConsole @ /13.0.1700.1783/scripts/ai.0.js:1

There seems to be other issues with PBI of late (data failed to load when first opening a dashboard) so perhaps the tabs missing are part of a bigger problem.  However, for now that is the problem that is getting in the way of us delivering analytics to our clients.


Any help would be greatly appreciated!





P.S. We had another issue with out-of-tenant dashboards where the Export Data just didn't work for them.  It was eventually fixed, but I'm beginning to wonder whether or not out-of-tenant sharing is the red-headed-stepchild of the PBI feature set.  It could certainly use a little more testing with each release...while I love the pace of innovation of PBI this isn't the first time that something in this dark, scary corner of PBI was broken and our clients were impacted.  Food for thought if this post happens to cross into any PBI QA LOS.


Status: Delivered

Usage Metrics not populating

Status: Needs Info
by jmalone Regular Visitor on ‎10-19-2017 08:42 AM

I created a separate thread here on this same issue. Basically, my Usage Metrics reports show no data, except for "Total Dashboards in Organization"


I have confirmed with our O365 admin that the usage metrics feature is enabled. Also, others in my organization CAN see their usage metrics, so the issue may be isolated to my account?




Status: Needs Info

We utilize out-of-tenant shared dashboards extensively and are aware of the change made yesterday to the Power BI Free service.  We've had our clients activate their free Pro trial and are using a Pro account to share out-of-tenant.


However, even after activation, out-of-tenant shared dashboard links are not working.  They just display the Power BI logo and it blinks continuously.  


I tried going to the dashboard as the owner (again, logged into a Pro account), clicking "Stop Sharing" on the dashboard and re-sharing with the client (who had activated the Pro trial) and still, they see the blinking Power BI logo.


Using developer tools in the browser, I see a failed XMLHttpRequest:


Error code: 401 (Unauthorized)


Looks like yesterday's switch-over broke out-of-tenant dashboards.  This seems to happen all the time, out-of-tenant sharing is very unstable and doesn't seem to be tested well enough when changes are made to the Power BI Service.  I've opened many other tickets reflecting these issues on this site.

Please let me know if you need any more details, all of our clients are dead in the water right now (even after activating the Pro trial).  @v-haibl-msft - you've been very helpful in the past on keeping me informed & updated on issues like this so wanted to proactively make you aware what's happening here.



Caleb Blanton

Status: Accepted

In desktop and embedded the tooltip when hovering over a field in table or matrix is persistent.

When the report is published to .com the tip fades after 5 seconds.


Its particularly useful on wrapped text fields in the table to have the popup tip persist so the text can be read.


Can behaviour be made consistent, preferably permanent until focus changes, ideally configurable.




Status: Accepted

Hierarchy Slicer broken

Status: Delivered
by rivas_luis_scan Frequent Visitor on ‎10-10-2017 09:37 AM

Hello everyone, Since yesterday (Oct, 9th) I had an issue with the same custom visual.

I got the issue on Web Service (which is fixed deleting browser history) and Power BI Desktop which is still present. I already reinstalled the last version of Power BI Desktop available and didnt work. I am attaching a screenshot,


Could you guys please help me?


Best Regards





Status: Delivered

We deal with results that are small values less than 1.  They are not negative numbers.  But they are often in the range of 1x10^-2 to 1x10^-12 values.  We have been using PowerBI for the last year.  Recently in the last month it was noticed that our charts of these numbers create a false negative axis.  This makes the charts unreadable.  see figure "example of initial problem".  negative axis problem.PNG











We have tried setting the min value to 0 but that does not solve it.  We have found that increasing the significant figures of the value to 4 or 5 helps temporarily.  see figure "example of fix when increase decimals displayed...". 

However this only works initially.  If the user then selects a filter that reduces the dataset, then the problem returns - see figure "example of problem return..."


We have a large range of values (all less than 1) to display so we cannot increase the decimals of the scientific notation further - 4 or 5 digits are already too many to display anyway given the uncertainty of the values to begin with.  

We are not sure when this problem started; we did not notice it in the spring or early summer.  So it must be a new issue that started sometime in the summer.  Sorry we cannot comment on which version.  negative axis problem fix.PNGnegative axis problem fix2.PNG





Publish Error from PowerBI Desktop

Status: Accepted
by pbillava Frequent Visitor on ‎05-10-2017 04:27 AM


After latest update of PowerBI. There is error when I click on Publish from PowerBI Desktop


Status: Accepted
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