New Idea

Dashboard sharing Disabled for non-PRO users ?

Status: Accepted
by djnww Established Member Thursday - last edited Thursday

We can no longer share a dashboard with users from our own workspace. I received the message:

"This dashboard contains Power BI Pro content. Only users that have Power BI Pro will have access to it"


I confirmed my fears by publishing the simplest of reports which is 100% non-pro content. There have been a few other mentions of it on the forum in the past couple of hours, but I thought I'd create an official post. 


1st sharing was disabled from Group Workspaces to non-pro users. Surely Microsoft has accidentally disabled ALL sharing for non-pro users ? If not, you can imagine the uproar.


Is anybody else facing the same problem ? 


Power BI clearly states that we are able to share personal dashboards with non-pro users. 




Status: Accepted

All of the sudden (perhaps after the April 2017 update?), any dashboards we share out-of-tenant from Power BI Web are missing the tabs along the bottom to switch between the different reports in that dashboard.  

We tested with in-tenant sharing and it works fine - only an issue when shared externally.   


We tried creating a new dashboard from scratch with 2 simple tabs and published out of tenant - same issue.  All tabs are just gone!  



By the way, I did see a similar thread ( but it seems too different from what we're experiencing.  In that case, 3 out of 5 tabs disappeared and it happened when shared internally or externally.  Our issue happens only when sharing externally.  Perhaps the same issue.


We noticed a warning on the client side that only appears when looking at it out-of-tenant - this may be related to what's happening or perhaps not:

/13.0.1700.1783/scripts/ai.0.js:1 AI: USRACT_StringValueTooLong message:"string value is too long. It has been truncated to 1024 characters." props:"{value:Error: [$injector:unpr]$injector/unpr?p0=%24templateCacheProvider%20%3C-%20%24templateCac... at at at Object.d [as get]

( at at d

( at e

( at Object.invoke

( at}"

u.warnToConsole @ /13.0.1700.1783/scripts/ai.0.js:1

There seems to be other issues with PBI of late (data failed to load when first opening a dashboard) so perhaps the tabs missing are part of a bigger problem.  However, for now that is the problem that is getting in the way of us delivering analytics to our clients.


Any help would be greatly appreciated!





P.S. We had another issue with out-of-tenant dashboards where the Export Data just didn't work for them.  It was eventually fixed, but I'm beginning to wonder whether or not out-of-tenant sharing is the red-headed-stepchild of the PBI feature set.  It could certainly use a little more testing with each release...while I love the pace of innovation of PBI this isn't the first time that something in this dark, scary corner of PBI was broken and our clients were impacted.  Food for thought if this post happens to cross into any PBI QA LOS.


Status: Delivered

I have several text tiles on my Dashboard. I made some changes to the text content and styling and saved them, and the save appeared to work. However, when I navigated away from the dashboard and returned to it, the changes had been reverted. I checked with collaborators and no one else had even been on that dashboard at that time.

Status: Accepted

Not sure if this is related to the data refresh issue, but starting yesterday I have two different external customers (both in California) that view different dashboards.  They are able to get to the dashboard frames, however get an error stating that "something went wrong.. unable to load the data model".


Anyone else experienceing this with external users?


Our data is on prem, we use the personal gateway, and the external customers are using the link provided in the original MSFT email I shared with them.




Status: Needs Info

Report tabs missing on shared dashboard

Status: Needs Info
by smannheim Occasional Visitor on ‎03-29-2017 10:53 AM

I have dashboard that links to a report with 5 tabs. I have shared this dashboard with users both within my orginazation and outside of it. I have been having issues with users (both internal and external) not seeing all 5 tabs. They are only seeing 2 of the tabs.


I have tried removing their access, and then regranting access and sending them a new link, but that does not solve the problem. They have logged out and logged back in but that does not solve the problem. They have tried accessing the dashboard from the share dashboard URL, the URL in the invite email, and by logging in direct to and then navigating to their dashboards, but these do not solve the problem.


Any ideas?

Status: Needs Info

Text Box on Dashboards not updating

Status: Accepted
by CMcAlpine Frequent Visitor on ‎03-09-2017 02:11 PM

This is a bug, and was suggested to be logged here by @mihart from this forum post:


Details are on creation of a dashboard text box, with no links to reports. If you save the text box and then go to edit the text box, you are able to edit it with success, until you refresh the dashboard or file, at which time the updated text dissapears and the text box reverts back to it's original content.


In short, text boxes are not retaining content when an edit is made.



Status: Accepted



I want to use a PNG as background with size 1600/900 for a dashboard. This image has only outer borders (see image). When I select this image in PBI Desktop as a background image, it does not show up on the canvas. Changing the image fit does not change this behaviour. It is probably there, but just seems out of bounds. After publishing the dashboard, the image shows perfectly in the PBI Service. Is it me failing or Power BI Desktop?






Status: Delivered

My main report has black background and white text.  When trying to create a mobile view of the report in Phone Layout, I cannot set the background color I want and this causes the text to disappear vs. the default white background, when viewing it on the phone. 


Please add functionality to control the background color in the Phone Report Layout view.




Adam Harper

Status: Accepted

Datevalue is hardcoded to American

Status: Accepted
by jak82 Member on ‎03-22-2017 08:13 AM

When I use Datevalue it does not seem to use my locale settings, rather it is hardcoded to the American MM/DD/YYYY.


See screenshot


date issue.jpg

Status: Accepted

deleted filter comes back again and again

Status: Accepted
by blueant Frequent Visitor on ‎02-10-2017 07:18 AM

I added a simple filter(report level) in the report, saved the report. checked the dashboard.


Then I delete the filter, save the report, check the dashboard which seems good. 


But everytime when I refresh the dashboard, or go back to the report, the filter comes back! 


Thanks in advance!

Status: Accepted

Odd behavior in Cloud vs Desktop... PBID displays the time with zone (-7) as expected, cloud service does not.

Left side is cloud service, right side is PBID.

Very simple 'Refreshed' Query...entered a value into the 'Enter Data', added a custom column, deleted sample data:
Source = Table.FromRows(Json.Document(Binary.Decompress(Binary.FromText("i45WMlSKjQUA", BinaryEncoding.Base64), Compression.Deflate)), let _t = ((type text) meta [Serialized.Text = true]) in type table [Column1 = _t]),
#"Changed Type" = Table.TransformColumnTypes(Source,{{"Column1", Int64.Type}}),
#"Added Custom" = Table.AddColumn(#"Changed Type", "Last Refreshed", each DateTime.AddZone(DateTime.LocalNow(),-7)),
#"Removed Columns" = Table.RemoveColumns(#"Added Custom",{"Column1"})
#"Removed Columns"

Expected behavior or bug?



Status: Delivered

For some reason, on some of my pbix files, the esri arcgis files will not load. I just get the loading screen below






Status: Accepted
What exists now:-
What i got in Power BI documentation:-
    ref url : 
"Tile Theming" option is missing in our environment which is currently in need for one of our requirement.
Please assist me on this issue 
Status: Accepted

Power point output function does not work properly.

Power point will be output in the default state even if narrowing down the conditions by filter or outputting power point.

Status: Accepted

When using dashboard tiles, one can set a custom link to have the tile navigate to any URL. Currently in the Service, if the Custom URL is set, and the "Open Custom Link in Same Tab" is checked to "Yes", then the following behavior is experianced.


Test case: Custom URL used to navigate to a different report page rather than the one the tile was pinned from. "Open Custom link In Same tab is checked to "Yes". The tile is clicked and the user does not go anywhere.

I tested further, and if I add a report URL from a different Power BI report, the behavior of the tile is such that on click, it takes me to the other report dashboard where visuals were pinned from the report.


It would appear, that the Custom URL link is not allowing me to access the report URL when I have set it to open in the same tab, but rather rolls me up to the Dashboard.


If the "Open Custom Link in Same Tab" is checked to "No" - the tile works as expected.

Status: Delivered

No Mail from Cloud Service

Status: Accepted
by Sokon Regular Visitor ‎02-03-2017 08:27 AM - edited ‎02-03-2017 08:30 AM

We don't receive mails from some of the "send mail" features of the Power BI cloud service.


We know that there is no problem on our side with receiving mails, because, in general, we DO get mails, e.g. when:

  • being added to a group
  • when a dashboard is shared with me

But we don't get mails at least on these occasions:

  • data alerts
  • report subscription

There are several posts on that issue and none of them has a found a solution so far:

I wonder if the problem only occurs if you are in an enterprise context and your UPN is not the same as your email address. In my case, if the system sends mails to my UPN, i will never receive them.


Here is some more of what I found out:


Using a "Alternate E-Mail-Address": In an enterprise context, I'm not able to set and use an alternate email-address as suggested here. That's because I'm not allowed to change my information settings due to organizational reasons.


But IF i could, there's another problem: According to our AD guys, the "Alternate email" information is stored in an AD-field named "othermails", which can only be set in the Admin-UI if the user got a special role assigned to. But that does not apply, if the user is a simple PBI-User (and no PBI-Admin for example). So putting email addresses into the "alternate email" will fix it only for special users.


Additionally, the "othermails" field doesn't seem to get synced from AD to the AAD. That means that putting email-adresses into that On-Prem-AD-Field wouldn't change a thing for the cloud service.


If the Power BI-function that sends alerting notification uses either the UPN or the "othermails" field, emails get lost. There's a AD field called "mail", which could be used, but perhaps it isn't, at least in some cases.


Sorry if some of the information above is perhaps specific to our case. (after all I'm a BI guy, no AD expert)

If I simply missed something - any help will be appreciated!


Status: Accepted

Background image not resizing

Status: Accepted
by derrickb Frequent Visitor on ‎02-01-2017 07:44 AM

We use background images to improve the visual appearance of our reports. The images used to resize based on the size of the browser window. However, recently the images stopped resizing proportionally to the other visuals. This occurs in the service and mobile views. It occurs in reports and dashboards.


To illustrate this issue, place an image on a report spanning the entire report. Add some visuals on top of the image. Make your browser window smaller. The visuals get a little smaller but the image gets tiny and the visuals no longer "fit" within the image.

Status: Accepted

Bug: PowerPoint export is not possible

Status: Accepted
by Sandra_GER New Member on ‎01-30-2017 07:59 AM

I want to export my report to Powerpoint, but this feature is currently not available.

This is the error message I do receive:


Thanks for your help.

Best regards,


Status: Accepted

I have visuals on the browser version that will not load although they are loading fine in the desktop version. This issue just started today and there have been no changes to the report.


Error Message:


Couldn't load the data for this visual
Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.


Activity IDa3da773b-27eb-47ce-ae65-22c02b21efaa
Request IDb08d4bd2-27b8-c8b3-4adb-0310d0bb0af4
Correlation IDe9612f10-4d77-2833-1b00-a4be37c2cccb
TimeThu Dec 08 2016 08:47:17 GMT-0800 (Pacific Standard Time)




Status: Accepted

My problem have occured some days ago. Some tiles from my dashboards have lost links to the report on click. If I click on the part of them it have link, some of them no - nothing happened on click. The problem repeats as on new dashboards as with old ones. I did nothing with them - no new tiles, no publishes or sharing. Need help. thanks

Status: Accepted