New Idea
0 Kudos


Dear All,

I am trying to view a power bi report on mobile but i get following error.
But i know the report doesnt have any custom visuals in it and my colleagues are able to view the report on their mobile.


And i cant see any of the reports on my mobile. I get this error.



 What could be the reason for this?




Status: Delivered
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Can´t login to PowerBI Mobile on Android

Status: Needs Info
by jmontiel Occasional Visitor on ‎02-02-2017 07:33 AM

Yesterday I uploaded a new report to my PowerBI Dashboard on the Cloud from PowerBI Desktop. Today I couldn´t login on PowerBI Mobile (Android) because this message: "We can´t continue to your login session". We can´t authenticate, because it was not possible to access the keys store on this device. Try to install again this app. If the problem continues, contact TI team or technical support. I did install again the app without any sucess. Any help would be much appreciated!! All my stuff is practically on the cloud.

Status: Needs Info
0 Kudos

Attempting any scan of QR or Bar code does not work on Iphone Ios App ver 12.0 You do not get to see the camera view, just a white screen.  This was working fine in earlier versions, it seems a recent update broke it.



Status: Accepted
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I was able to pinch (zoom) within reports from the iPad Mobile app. But it seems that since a recent update this is not possible anymore. You can zoom within a dashboard but as soon as you click to the report, zooming does not work within the report.


The funny thing is that you can zoom within a report from the iPhone app!


Anyone a solution? Or is this a bug?



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Its a Bug in ARCGis Maps?

Status: Accepted
by brunozanoelo Member ‎02-21-2017 09:30 AM - edited ‎02-21-2017 09:38 AM
This error occurs when i log in with users, with admin dont seen to happen. I don know if this is happen because the access rule but i think this shouldn't happen. Please, i need some reply as fast as possible, in having problems with lot of users!

ID da atividade
Solicitar IDabd53567-a1d8-4a07-71e1-46a5d64a239a
ID de correlaçãoefc11ae0-d175-b143-3d76-d874e06d0a01
Código de status401
HoraTue Feb 21 2017 14:22:25 GMT-0300 (Hora oficial do Brasil)
Cluster URI

I have more Printscreen..msg_when active arc.PNG










Status: Accepted
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Signin Issue on Android Mobile

Status: Needs Info
by parry2k New Contributor on ‎02-07-2017 04:05 PM

Hi all,


I'm using Nexus 6p and getting certificate error, i found the fix but this issue need to be resolved:


Phone : Nexus 6p

Android Version : 7.1.1

Android security patch : Jan 05, 2017

Chrome Version : 56.0.2924.87


To fix the issue, uninstall the chrome, since you cannot uninstall the chrome, it will go back to  ollder version after uninstall. On my phone after uninstall the chrome version was 53.0.2785.135


Once uninstall was done, I was able to login to powerbi.


I hope this will be helpful to others.





Status: Needs Info
0 Kudos

KPI Visualization Apple Watch

Status: Needs Info
by borella Occasional Visitor on ‎03-18-2017 09:45 AM

I can see the KPI value at apple watch. However, when I try to visualize the graphic, the graphic do not fill completely the watch's screen. Is this a bug or a bad configuration of the KPI block?

Apple Watch Bad Screen UseApple Watch Bad Screen Use





Status: Needs Info
0 Kudos

Failing to login via Godaddy auth

Status: Needs Info
by bernardoperez Occasional Visitor on ‎03-07-2017 02:07 PM

Hi All,


I have issues to login to powerbi (Web and Desktop), with my o365 business premium account, aquired from Godaddy, the message is the following:


I have the same issue, i cant login to after the godaddy login i have the message:


Lo sentimos...

No podemos terminar de iniciar su sesión.

Su departamento de TI ha desactivado el inicio de sesión para Microsoft Power BI. Póngase en contacto con ellos para completar el inicio de sesión.



I have been called to Godaddy Support but they don´t know anything about the product, they say to call to Microsoft.. : s


Any suggestion?





Status: Needs Info
0 Kudos

Hi PBI team,



  • Generate QR code in PBI Service for one report
  • Copy that QR code and paste in another tab browser
  • Scan with ios app with logged account (same account with publish QR code)-> you could see the report
  • After that, go to Manage QR code, delete that code
  • Go to temp tab and scan QR code again with ios app, you are still able to access reports even deleted QR code.


I think this is wrong security flow cause we need to check QR existing in scan QR code in mobile app 

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PowerBI SignUp issue

Status: Needs Info
by ratheesh_kr Occasional Visitor ‎05-23-2017 01:33 AM - edited ‎05-23-2017 01:44 AM

PowerBI SignUp issue


While we try to create an account in PowerBI using a group email id, I got an error as follows


"Sorry, That didn't Work,

there's a Problem from our end, We are working on it, So try again"

When we try to create the account using another id, Which is working fine or us.

The issue is for  one group email id only



Can you please help us to resolve the issue











Status: Needs Info
0 Kudos

The mentioned error is shown when I open any dashboard or report. I can login and see the lists of dashboards and reports. But after clicking on an report or dashboard to open it, the error occurs all the time. The error even shows when I want to open the example reports.


The error is shown after I uninstalled the app and re-installed it on my iPad today. Before  that, I got an error like "Error occured. Check your connection" for several weeks. Before that, everything went smoothly.


The iPad uses VPN to connect to a company-internal (Blackberry-)Server, which then communicates with the cloud. Because that server is secured by a firewall I was able to check if traffic was blocked. But there was no blocked traffic.


What now? I'm happy to provide further information, if it helps to find the error!

Status: Needs Info

Background image not resizing

Status: Accepted
by derrickb Frequent Visitor on ‎02-01-2017 07:44 AM

We use background images to improve the visual appearance of our reports. The images used to resize based on the size of the browser window. However, recently the images stopped resizing proportionally to the other visuals. This occurs in the service and mobile views. It occurs in reports and dashboards.


To illustrate this issue, place an image on a report spanning the entire report. Add some visuals on top of the image. Make your browser window smaller. The visuals get a little smaller but the image gets tiny and the visuals no longer "fit" within the image.

Status: Accepted
0 Kudos

Perhaps someone can solve this mystery...

I have a simple table pinned to a dashboard showing current year, budgeted & prior year 'units'. The mobile/web dashboard and desktop/web report all display the correct amounts. HOWEVER, when accessing the report table via clicking from the mobile dashboard (sorry for the screenshot truncation), the report shows different amounts:



Here's what I've tried (so far) with no luck:

  1. trashed/re-pinned table to dashboard
  2. quit all open mobile apps
  3. restarted iPhone
  4. refreshed dashboard tiles (from web & phone)
  5. refreshed data from desktop & re-published
  6. re-checked joins
  7. confirmed enterprise gateway functioning properly (data is coming from SQL Server 2012)


I haven't ruled out human error yet Smiley Very Happy, but is anyone aware of a bug?


Thanks, DannyD

0 Kudos

Missing Links to Reports Containing Power BI Service Live Connection

Status: New
by razar Visitor ‎04-30-2017 06:55 AM - edited ‎04-30-2017 07:01 AM

I'm using the new Preview Feature "Power Bi Service Live Connections" where I'm linking multiple reports to the same Dataset.

Multiple dashboards are created based on these reports and are shared within the organziation.


The issue is that visuals within these dashboards are not being linked with the reports and an error is being shown in the dashboard stating the reports do no longer exist.


The problem is not common on all platforms, things are working smoothly on the web but are not working on iOS app(iphones and ipads) and it is only facing the shared users within the organization. Clicking on the "Go to Report" link within the visuals sometimes disappear and other times are not responsive.


Owner of the report can still access the reports from the dashboard using iOS apps.


Reports that are not using the new Preview Feature are working perfectly.


Please advise.


0 Kudos

IOS cannot Share to APP LINE it show

Status: Accepted
by nanutum Frequent Visitor on ‎04-28-2017 02:30 AM

i User Annotate > Share >LINE 

Show Error below 

This issue happen all of the power bi visuals



Status: Accepted
0 Kudos

[Intl bash] Azure locations

Status: New
by Monica2016 New Member on ‎12-14-2016 01:41 AM

The possibility of having data stored in multiple Azure locations.


Many thanks,


0 Kudos

IOS Mobile App report refresh issue

Status: New
by coenfiona Frequent Visitor on ‎12-05-2016 02:02 AM



I read through a number of similar issues and pulling down on the dashboard for sync has been an improvement for us, however still not a full solution.  The business have reported that even though the dashboard tile refreshes, the underlying report does not. Can you please confirm if this is a general issue and if there is a way around it?  What are the minimum steps required for refreshing a dashboard?  Our refresh of the dataset is hourly in the evening and right now they have to go out and in of the application again to see the refresh.


Kind Regards,


0 Kudos
Setting up filters during portrait mode are not sticking after turning the phone to landscape mode.
Status: Needs Info
0 Kudos


We are using the Power BI phone app to view both reports (formatted for phone view) and dashboards.  


When viewing a dashboard on a phone, we are having a problem with data on the left getting slightly cut off (ie, 8s look like 3s).  It is not cut off when viewing the same data tiles as a report.

Other details:

- Browser is Mac / Chrome
- Only happens in dashboard view

- In dashboard view, it cuts off on every page viewed
Any help would be appreciated.  
Status: Needs Info
0 Kudos

Android Mobile App Problems

Status: Needs Info
by fxerkan Frequent Visitor on ‎06-09-2017 12:20 AM
Custom dashboard links doesn't work at android power bi app
Drill down or see data function doesn't seem at android but iOS working very well
Status: Needs Info