New Idea

Export PowerPoint Blank Slides Problem

Status: Accepted
by aungpyae Occasional Visitor on ‎03-09-2017 03:14 AM



I tried to export to PowerPoint but it created blank slides. I can export to PowerPoint by using existing examples created by Power BI itself. However, for my own report, I could not export.



Status: Accepted

Export to Powerpoint

Status: Accepted
by jlilleystone Visitor on ‎03-03-2017 01:46 AM

We like to use the Export to Powerpoint feature but I think we've found a bug. If I publish a report from PBI desktop to the service and then export the report to Powerpoint it works fine. If in the service I take a copy of that report to modify it (by using Save As and giving it a different filename) the export to Powerpoint produces blank slides for each page in the report. The report has no embedded images and only has 5 or 6 pages in the report. Please help - being able to export consistently to Powerpoint is a big part of our use of PBI. If it doesnt work we may have to stop using it. Of course we can take screen grabs of each page and paste them into Powerpoint but I wouldnt expect my users to have to resort to that approach. Thanks.

Status: Accepted

I have several text tiles on my Dashboard. I made some changes to the text content and styling and saved them, and the save appeared to work. However, when I navigated away from the dashboard and returned to it, the changes had been reverted. I checked with collaborators and no one else had even been on that dashboard at that time.

Status: Accepted

Text Box on Dashboards not updating

Status: Accepted
by CMcAlpine Frequent Visitor on ‎03-09-2017 02:11 PM

This is a bug, and was suggested to be logged here by @mihart from this forum post:


Details are on creation of a dashboard text box, with no links to reports. If you save the text box and then go to edit the text box, you are able to edit it with success, until you refresh the dashboard or file, at which time the updated text dissapears and the text box reverts back to it's original content.


In short, text boxes are not retaining content when an edit is made.



Status: Accepted

Search Box on Slicer Missing

Status: Accepted
by MikeThibs Regular Visitor on ‎01-05-2017 04:39 PM


     The Search Box on the Slicer Visualization seems to have a bug when a PBIX file is loaded to the Power BI Service. This issue is affecting the drop-down format of a Slicer. Also it seems to only affect Slicers with a larger amount of items. When there are 2 or 3 items in the slicer the search box will appear however if there are 20 plus or more items it is not working. I've tried several different browsers, so I don't believe that is the issue. Below are screenshot showing the search box has been enabled and the missing search box when you select the drop down. Please help!!! We're on the verge of rolling out hundreds of new Power BI accounts and this is a serious issue when you have large slicer needs.

 Search On.jpgSearch Not Showing.jpg



Status: Accepted


I'm getting this error since yesterday on a new dataset. It is a simple excel file table. I've done the following.

Signed out of Power BI Desktop and back in

Got the latest personal gateway

turned the gateway service off / on

republished multiple times during this process.


Others seem to be having the same issue. see thread here

There is a current support site error message, but it is specific to SharePoint as a data source only.

Status: Accepted

Invalid Credentials on Scheduled Refresh

Status: Accepted
by paulopaim Frequent Visitor on ‎11-21-2016 05:05 AM

I'm having the problem below, I've put the credentials again, but the error continues.



Status: Accepted

Invalid credentials on Sharepoint folder

Status: Accepted
by csabil Frequent Visitor on ‎11-22-2016 10:46 PM

Since yesterday I'm having an issue connecting to an excel file in a Sharepoint folder. It was already working, but I made some changes and republished it. Refresh works fine in Power BI Desktop, but online. It seem it's trying to connect to a Sharepoint list, instead of folder. I have an other report connecting to an other excel file in the same folder and it works fine. Could this be connected to the issue in North Europe? I'm in that datacenter.



Status: Accepted

deleted filter comes back again and again

Status: Accepted
by blueant Frequent Visitor on ‎02-10-2017 07:18 AM

I added a simple filter(report level) in the report, saved the report. checked the dashboard.


Then I delete the filter, save the report, check the dashboard which seems good. 


But everytime when I refresh the dashboard, or go back to the report, the filter comes back! 


Thanks in advance!

Status: Accepted

Background images in Power BI Desktop work fine. Either after publishing the report to Power BI Service or creating a new report there, the background picture centers in the canvas and there is no way of fixing it. Even removing the image and trying to apply a color background behaves in the same way. The only way I´ve found as a workaround is placing visuals in each corner of the report priort to publishing but this is crearly undesirable in the long run.


PowerBI DesktopPowerBI DesktopPowerBI ServicePowerBI Service

You can see all the white space left where you can place visuals.



Juan Pablo 

Status: Accepted

I create a report on Power BI Desktop with a Project Online Odata feed as data source.

I can connect and update from PBI Desktop without any problems.


However, when i publish it to Power BI, and go to Schedule Refresh, i get this error under Data Source Credentials:


When i try to edit the credentials, i set to OAuth2 and enter the correct credentials but i got the error below:



 I'm pretty sute that the correct authentication method to Odata feed is OAuth2, but i tried the other methods and got the same error


 I'm not able to update the credentials in any situation. I've tryied to republish the reports, create a new one from scratch but i got always the same situation.


Best Regards,


Status: Accepted

Power point output function does not work properly.

Power point will be output in the default state even if narrowing down the conditions by filter or outputting power point.

Status: Accepted

Can't publish a report from Power BI Desktop

Status: Accepted
by jonward Visitor on ‎02-12-2017 12:03 PM

I am no longer able to publish reports from Power BI dekstop that I have been able to do previously.  I get this error: "An unexpected error occured while attempting to publish 'test.pbix': Unable to write data to the transport connection.  An existing connection was forcibly closed by the remote host". 


I tried creating a trivially small new workbook and was able to publish that OK but with a relatively simple 2Mb workbook I get this error.


I'm also unable to upload this directly from the Power BI service.  Again, I'm able to load the trivially small workbook but not this (or any other) workbooks, all of which have worked in the past.  In the Power BI Service I get the following error details:


Something went wrong.
Failed to publish Power BI Desktop file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID54693ed1-211b-4068-8e82-46ba9a047997
Request ID9feccbba-5f29-ac3d-a18f-c38136f71375
Correlation ID0e52c4d0-1f3b-15ea-82ec-eef9bbd54865
Status code-1
TimeSun Feb 12 2017 19:47:32 GMT+0000 (GMT Standard Time)
Status: Accepted

Search on a slicer set as dropdown

Status: Accepted
by gooranga1 Member on ‎01-18-2017 04:53 AM

In the January 2017 release it looks like the Search facility on a slicer that is set to a drop down has been removed? 


I can set up a slicer as list and search it but as soon as I switch it to a drop down I can no longer search.


Can this be re-instated?

Status: Accepted


I am building a couple of dashboards in desktop, done 60Hrs this week alone.

Working fine yestereday- all use excel files and tables as data sources

Today- Update inside windows 10 insiderPro build 15002 this morning

Update to Jan 2017 PowerBI

Now every dash won't update with the message 

DataFormat.Error: The input couldn't be recognized as a valid Excel document.

Every file opens fine in excel not corrupted, even tried with new data, same message


I've rolled back to an earlier Power BI but get the same error, any other ideas welcome.

Is there a setting in the build 15002 that doesn't recognise excel files as excel files???


Status: Accepted

No Mail from Cloud Service

Status: Accepted
by Sokon Regular Visitor ‎02-03-2017 08:27 AM - edited ‎02-03-2017 08:30 AM

We don't receive mails from some of the "send mail" features of the Power BI cloud service.


We know that there is no problem on our side with receiving mails, because, in general, we DO get mails, e.g. when:

  • being added to a group
  • when a dashboard is shared with me

But we don't get mails at least on these occasions:

  • data alerts
  • report subscription

There are several posts on that issue and none of them has a found a solution so far:

I wonder if the problem only occurs if you are in an enterprise context and your UPN is not the same as your email address. In my case, if the system sends mails to my UPN, i will never receive them.


Here is some more of what I found out:


Using a "Alternate E-Mail-Address": In an enterprise context, I'm not able to set and use an alternate email-address as suggested here. That's because I'm not allowed to change my information settings due to organizational reasons.


But IF i could, there's another problem: According to our AD guys, the "Alternate email" information is stored in an AD-field named "othermails", which can only be set in the Admin-UI if the user got a special role assigned to. But that does not apply, if the user is a simple PBI-User (and no PBI-Admin for example). So putting email addresses into the "alternate email" will fix it only for special users.


Additionally, the "othermails" field doesn't seem to get synced from AD to the AAD. That means that putting email-adresses into that On-Prem-AD-Field wouldn't change a thing for the cloud service.


If the Power BI-function that sends alerting notification uses either the UPN or the "othermails" field, emails get lost. There's a AD field called "mail", which could be used, but perhaps it isn't, at least in some cases.


Sorry if some of the information above is perhaps specific to our case. (after all I'm a BI guy, no AD expert)

If I simply missed something - any help will be appreciated!


Status: Accepted

Background image not resizing

Status: Accepted
by derrickb Frequent Visitor on ‎02-01-2017 07:44 AM

We use background images to improve the visual appearance of our reports. The images used to resize based on the size of the browser window. However, recently the images stopped resizing proportionally to the other visuals. This occurs in the service and mobile views. It occurs in reports and dashboards.


To illustrate this issue, place an image on a report spanning the entire report. Add some visuals on top of the image. Make your browser window smaller. The visuals get a little smaller but the image gets tiny and the visuals no longer "fit" within the image.

Status: Accepted

Bug: PowerPoint export is not possible

Status: Accepted
by Sandra_GER New Member on ‎01-30-2017 07:59 AM

I want to export my report to Powerpoint, but this feature is currently not available.

This is the error message I do receive:


Thanks for your help.

Best regards,


Status: Accepted

My problem have occured some days ago. Some tiles from my dashboards have lost links to the report on click. If I click on the part of them it have link, some of them no - nothing happened on click. The problem repeats as on new dashboards as with old ones. I did nothing with them - no new tiles, no publishes or sharing. Need help. thanks

Status: Accepted

I have visuals on the browser version that will not load although they are loading fine in the desktop version. This issue just started today and there have been no changes to the report.


Error Message:


Couldn't load the data for this visual
Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.


Activity IDa3da773b-27eb-47ce-ae65-22c02b21efaa
Request IDb08d4bd2-27b8-c8b3-4adb-0310d0bb0af4
Correlation IDe9612f10-4d77-2833-1b00-a4be37c2cccb
TimeThu Dec 08 2016 08:47:17 GMT-0800 (Pacific Standard Time)




Status: Accepted