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deepta

Please help! Unable to refresh dataset

Submitted by on ‎04-14-2023 03:49 AM

deepta_0-1681469286349.png

 

Status: Needs Info

Hi @deepta ,

What's the data source, have you configured a gateway? Please first check the basic requirements for refresh are met and verified:

  • Verify the gateway version is up to date.
  • Verify the report has a gateway selected. If there is no gateway selected, the data source might have changed or might be missing.

Then click the "See details" option in the error message and in the Settings>Dataset>Refresh history, see if there is any more error message.

vyanjiangmsft_0-1681697234511.png

 

Best regards,

Community Support Team_yanjiang

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3 Comments (3 New)
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v-yanjiang-msft
Community Support
Community Support
‎04-16-2023 07:08 PM
Status changed to: Needs Info

Hi @deepta ,

What's the data source, have you configured a gateway? Please first check the basic requirements for refresh are met and verified:

  • Verify the gateway version is up to date.
  • Verify the report has a gateway selected. If there is no gateway selected, the data source might have changed or might be missing.

Then click the "See details" option in the error message and in the Settings>Dataset>Refresh history, see if there is any more error message.

vyanjiangmsft_0-1681697234511.png

 

Best regards,

Community Support Team_yanjiang

deepta
Frequent Visitor
‎04-19-2023 04:31 AM

Hello, I was able to fix the above issue. However, found a similar issue in another report. Please find the details: Could you also give more resources on how to select gateways /check if it's up to date? 

Cluster URI:WABI-UK-SOUTH-C-PRIMARY-redirect.analysis.windows.net
Activity ID:1cea3cce-736b-4c27-8b55-af84a11a5fd8
Request ID:fce03d1f-d9f7-4633-bc55-ec876bfb5a53
Time:2023-04-19 11:20:07Z
v-yanjiang-msft
Community Support
Community Support
‎04-19-2023 07:16 PM

Hi @deepta

Glad your problem was solved! 

For verify the gateway version is up to date, please go to the gateway app, see if there is a note "A new version is available"

vyanjiangmsft_1-1681956565153.png

For verify the report has a gateway selected, please go to Settings>Dataset>Gateway connection, check if the gateway is connected fine.

For the "Request ID" you provided, we have no permission to dig in the community, if you have a pro account, you can create a support ticket for free and a dedicated engineer will solve the problem for you 

 

Best regards,

Community Support Team_yanjiang

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