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0

Unable to Update app

Submitted by Anonymous on ‎04-03-2019 01:11 PM

Reoccuring issue with multiple apps in different workspaces in dedicated capacity. Users were invited and accepted but their last name appears twice in the app list so when I try to update the app it says there is a duplicate email when there is not.

 

Something went wrong
Failed to publish app.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 14e56f7c-42a5-4d0f-9e8d-e06fbbb9db23
Request ID: 99c6e21b-914f-7e6e-1739-a94036313093
Correlation ID: 68b91e17-2512-fa78-4644-bcafa410a2f1
Time: Wed Apr 03 2019 16:05:32 GMT-0400 (Eastern Daylight Time)
Version: 13.0.8960.148
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net

Status: Delivered
See more ideas labeled with:
5 Comments (5 New)
Comments
v-qiuyu-msft
Community Support
Community Support
‎04-08-2019 08:25 PM

Hi @Anonymous, 

 

Please test again. If the issue still occurs, please create a support ticket to get dedicated support. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu 

v-qiuyu-msft
Community Support
Community Support
‎04-08-2019 08:26 PM
Status changed to: Delivered
 
Jan_Klaver
Regular Visitor
‎04-10-2019 02:27 AM

I am also facing the same issue for over a week now... cannot update the app anymore... 

What can or should we do to resolve it?

Jan_Klaver
Regular Visitor
‎04-10-2019 02:38 AM

As soon as I remove the duplicate names, there is this generic error:

 

Something went wrong
Failed to publish app.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 2dca30af-272f-4a9f-9686-30efc4c7429b
Request ID: 20de5acc-a8be-aa21-ad36-e4e6fdfaea61
Correlation ID: 832ebe67-6268-8560-00e4-69233c64a8a1
Time: Wed Apr 10 2019 11:35:17 GMT+0200 (W. Europe Summer Time)
Version: 13.0.9059.132
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net

Anonymous
Not applicable
‎04-10-2019 12:49 PM

We also have issues with Users disappearing out of the App list and never getting an email with the "Get App" link. Right now our workaround is removing the user (if present), publishing the app, re-adding the user, and re-publishing the app again. I will be creating a support ticket related to these issues as they are reoccuring and causing serious administrative overhead.

Idea Statuses