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For the past 1 week, the Scheduled and Ondemand Refresh fails with the error message 'Unable to connect to the data source undefined'. There is no problem in connecting to the data source. The refresh process runs for a more than a hour and finally fails with the error message. When I click on the show error message, I do get the below message as in the screenshot. With this message, I am not sure what's the real cause of the error. Kindly help to revert to me on this issue. If you need any more details, please do let me know, I can provide. Thanks.
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Hi @sumathymohan ,
We do have customers who have had similar experiences to yours, and this is a problem caused by the gateway version.
Can you provide us with your gateway version for further confirmation?
Best regards.
Community Support Team_ Caitlyn