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Schedule refresh of a dataflow from a datalake failed (Credential is not stored)

Hi,

I try to schedule an automatic refresh of my dataflow which is conected to a datalake Storage Gen 2. When I refresh it "on demand", it works properly but the automatic refresh fail with the following error:

"Data source credentials are missing or invalid. Please update the credentials for AzureDataLakeStorage in dataflows settings page and try again"

 

Each time I'm going to the parameters of the dataflow, I got this message in identification information for the datasource:

frenchphil_0-1642168472318.png

I update identification information by conecting my account but it's like if my account's parameters were not stored ... 

 

When I put my credential, I got this (it seems to be registered): 

frenchphil_1-1642168592486.png

 

And about one hour after, I got: 

frenchphil_0-1642168472318.png

 

Can you help please ?

 

Status: Investigating

Hi @frenchphil 

 

It may because the lifetime of Azure AD passthrough token is one hour. May I know whether you have used gateway for this data source? If you configure gateway for it, will you get same issue?

 

Best Regards,

Community Support Team _ Caiyun

Comments
v-cazheng-msft
Community Support
Status changed to: Investigating

Hi @frenchphil 

 

It may because the lifetime of Azure AD passthrough token is one hour. May I know whether you have used gateway for this data source? If you configure gateway for it, will you get same issue?

 

Best Regards,

Community Support Team _ Caiyun

frenchphil
Frequent Visitor

Hi @v-cazheng-msft 

 

I don't use any gateway to access this data source. The Datalake I access to is not mine (it's administrated by a third company on Azure and they give me rights to access it) and I can't install a gateway on their architecture ...

 

Best regards

frenchphil
Frequent Visitor

Hi @v-cazheng-msft 

 

Have you got more information about this issue ? Is it mandatory to configure a gateway to refresh a dataflow from a datalake?

 

I am blocked in my deployment at this point ....

 

Thanks for your help ... 

 

Best regards

v-cazheng-msft
Community Support

Hi @frenchphil 

 

Thanks for your reply! I understand. If it is urgent for you, please consider creating a support ticket in Power BI support if you are a Pro user. Then, there will be a support engineer help you on this issue. For how to create a support ticket, please refer to this blog.

 

Best Regards,

Community Support Team _ Caiyun

frenchphil
Frequent Visitor

Thank you @v-cazheng-msft 

 

I am novice in the community and I thought this part of the site was already linked with Microsoft support ...

 

I have a Pro Licence but it doesn't let me create a new support issue. I don't know if I have to suscribe a special "Support plan" or if I have to activate something somewhere ...

 

Message: 

"Votre compte ne dispose pas des autorisations nécessaires pour créer des demandes de prise en charge pour ce service. Essayez de sélectionner un autre plan de support."

 

Any idea ?