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yzang198

Power BI service cannot refresh since 2/7/2022 (Same document refreshes with no issue on Desktop

Submitted by on ‎02-14-2022 10:43 AM

Hello, I have a report that refreshes on Power BI desktop with no issue but has not completed any daily refresh on Power BI service.

 

Below is the error message I got when trying a manual refresh on Power BI service:

 

  • Processing errorThe credentials provided for the Salesforce source are invalid. 
  • Cluster URIWABI-WEST-US-redirect.analysis.windows.net
  • Activity ID716a75ae-3ed4-4626-a6f6-d93a16a98862
  • Request IDded5133f-8b47-5587-0327-04bd189f1ead
  • Time2022-02-14 18:25:18Z

Also I am not sure where the link to submit a support ticket go. This is very annoying.

Status: Investigating

As the error message mentioned, please check whether you have configured the credentials for the data source in Power BI Service correctly or the credentials have been changed already.

 

In addition, if you want to submit a support ticket, you can find it in the end of the support page

vyingjl_0-1644891765422.png

 

Best Regards,
Community Support Team _ Yingjie Li

 

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Comments
v-yingjl
Community Support
Community Support
‎02-14-2022 06:23 PM
Status changed to: Investigating

As the error message mentioned, please check whether you have configured the credentials for the data source in Power BI Service correctly or the credentials have been changed already.

 

In addition, if you want to submit a support ticket, you can find it in the end of the support page

vyingjl_0-1644891765422.png

 

Best Regards,
Community Support Team _ Yingjie Li

 

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