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Issue: Can not access the user interface

I am not able to interact with much of the Power BI user interface, I can't click on controls, or enter information from the keyboard into controls.  For example, I can not enter my email address into the Sign In dialog.  Occasionally I also get an error dialog, for example here is the dialog that was presented when I tried to enter data into a new table:

 

2019-02-12_14-42-04.jpg

Here is the error information for the last error:

 

Feedback Type:
Frown (Error)

Timestamp:
2019-02-12T19:47:48.0020540Z

Local Time:
2019-02-12T14:47:48.0020540-05:00

Session ID:
1c0f6852-d934-4b58-beb5-642103e1259d

Release:
February, 2019

Product Version:
2.66.5376.1681 (19.02) (x64)

Stack Trace:
Error: Class not registered

at n.event.trigger (ms-pbi://pbi.microsoft.com/OpenSource/jquery/jquery-2.1.1.js:3:5620)
at Anonymous function (ms-pbi://pbi.microsoft.com/OpenSource/jquery/jquery-2.1.1.js:3:11472)
at each (ms-pbi://pbi.microsoft.com/OpenSource/jquery/jquery-2.1.1.js:2:2873)
at n.prototype.each (ms-pbi://pbi.microsoft.com/OpenSource/jquery/jquery-2.1.1.js:2:838)
at trigger (ms-pbi://pbi.microsoft.com/OpenSource/jquery/jquery-2.1.1.js:3:11444)
at n.fn[b] (ms-pbi://pbi.microsoft.com/OpenSource/jquery/jquery-2.1.1.js:4:4862)
at EditableGridEditor.prototype.show (ms-pbi://pbi.microsoft.com/ts/Controls/EditableGrid/EditableGridEditor.js:81:21)
at EditableElement.prototype.startEditingWithValue (ms-pbi://pbi.microsoft.com/ts/Controls/EditableGrid/Elements/EditableElement.js:59:17)
at EditableElement.prototype.startEditing (ms-pbi://pbi.microsoft.com/ts/Controls/EditableGrid/Elements/EditableElement.js:52:17)
at EditableElement.prototype.handleDoubleClick (ms-pbi://pbi.microsoft.com/ts/Controls/EditableGrid/Elements/EditableElement.js:71:21)

OS Version:
Microsoft Windows NT 6.1.7601 Service Pack 1 (x64 en-US)

CLR Version:
4.6 or later [Release Number = 393297]

Peak Virtual Memory:
3.82 GB

Private Memory:
391 MB

Peak Working Set:
528 MB

IE Version:
11.0.9600.19236

User ID:
04050d07-d8fd-4f32-a999-d4db3c41959b

Workbook Package Info:
1* - en-CA, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Empty

Snapshot Trace Logs:
C:\Users\dblan02\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot263693097.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
MIntellisense
PBI_SpanishLinguisticsEnabled
PBI_PdfImport
PBI_ColumnProfiling
PBI_variationUIChange
PBI_PythonSupportEnabled
PBI_showIncrementalRefreshPolicy
PBI_showManageAggregations
PBI_FuzzyMatching
PBI_EnableWebDiagramView
PBI_improvedFilterExperience
PBI_qnaLiveConnect
PBI_keyDrivers

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
125%

Supported Services:
Power BI

Status: New
Comments
Moderator

Hi @dblanchett ,

 

Does the issue happen frequently? 

Please close all Power BI desktop windows, then open Power BI desktop, click on Sign in button or Enter Data, check if the same issue occurs. 

 

Best Regards,
Qiuyun Yu 

New Member

I'm still having the same issues.  I can't enter data into the sign in dialog.