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Hi,
I am trying to install PowerBI Gateway (non-personal mode). As recommended, all hardware and software requirements are fulfilled. I also have admin rights on my machine for installation and part of Administrator group. Attached is the log file of error. Can anybody help me with this?
MSI (s) (14:98) [16:54:03:800]: Doing action: StartServiceToCreateUser MSI (s) (14:98) [16:54:03:800]: Note: 1: 2205 2: 3: ActionText Action ended 16:54:03: InstallFinalize. Return value 1. MSI (s) (14:44) [16:54:03:815]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIE636.tmp, Entrypoint: StartServiceToCreateUser Action start 16:54:03: StartServiceToCreateUser. SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIE636.tmp-\ SFXCA: Binding to CLR version v4.0.30319 Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.StartServiceToCreateUser StartServiceToCreateUser System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed. at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout) at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartServiceImpl(String serviceName, String processName, TimeSpan actionTimeout) at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.StartServiceToCreateUser(Session session) MSI (s) (14:98) [16:54:13:397]: Doing action: AddLogonAsServiceRight MSI (s) (14:98) [16:54:13:397]: Note: 1: 2205 2: 3: ActionText Action ended 16:54:13: StartServiceToCreateUser. Return value 1. MSI (s) (14:10) [16:54:13:413]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBB1.tmp, Entrypoint: AddLogonAsServiceRight Action start 16:54:13: AddLogonAsServiceRight. SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIBB1.tmp-\ SFXCA: Binding to CLR version v4.0.30319 Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddLogonAsServiceRight Adding logon service right for user, NT SERVICE\PBIEgwService MSI (s) (14:98) [16:54:14:416]: Doing action: AddServiceUserToPerfGroup MSI (s) (14:98) [16:54:14:416]: Note: 1: 2205 2: 3: ActionText Action ended 16:54:14: AddLogonAsServiceRight. Return value 1. MSI (s) (14:40) [16:54:14:425]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIFA8.tmp, Entrypoint: AddServiceUserToPerfGroup Action start 16:54:14: AddServiceUserToPerfGroup. SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIFA8.tmp-\ SFXCA: Binding to CLR version v4.0.30319 Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddServiceUserToPerfGroup Exception thrown by custom action: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException: The specified account name is already a member of the group. --- End of inner exception stack trace --- at System.DirectoryServices.DirectoryEntry.Invoke(String methodName, Object args) at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddUserToLocalGroup(String userName, String groupName) at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.AddServiceUserToPerfGroup(Session session) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture) at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr) CustomAction AddServiceUserToPerfGroup returned actual error code 1603 but will be translated to success due to continue marking MSI (s) (14:98) [16:54:15:354]: Doing action: RestartService MSI (s) (14:98) [16:54:15:354]: Note: 1: 2205 2: 3: ActionText Action ended 16:54:15: AddServiceUserToPerfGroup. Return value 1. MSI (s) (14:88) [16:54:15:366]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1361.tmp, Entrypoint: RestartService Action start 16:54:15: RestartService. SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI1361.tmp-\ SFXCA: Binding to CLR version v4.0.30319 Calling custom action Microsoft.PowerBI.DataMovement.CustomActionUtils!Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartService Exception thrown by custom action: System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed. at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout) at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartServiceImpl(String serviceName, String processName, TimeSpan actionTimeout) at Microsoft.PowerBI.DataMovement.CustomActionUtils.CustomActions.RestartService(Session session) --- End of inner exception stack trace --- at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor) at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture) at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr) CustomAction RestartService returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 16:54:46: RestartService. Return value 3. Action ended 16:54:46: INSTALL. Return value 3. Property(S): UpgradeCode = {D430A057-BAED-421C-A12C-C4EFF28670C6} Property(S): INSTALLLOCATION = C:\Program Files\On-premises data gateway\ Property(S): TARGETDIR = D:\ Property(S): dir421BB20CF98DE5002498A11A28462F6E = C:\Program Files\On-premises data gateway\bg\
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