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Dashboard shared for users outside of organisations is null

Hi all.

From yesturday users outside of organisation see null dashboards with only the Q&A section. Any suggestions how I can fix this?

 

image.png

Status: Delivered
Comments
Frequent Visitor

Someone, help plz...

Community Support Team

Hi @Alex1,

 

I have submitted this issue to the Product Team: CRI 52000822. I will post the latest news in time.

 

Best Regards!

Dale

Established Member
Status changed to: Accepted
 
Member

Got same issue blank dashboards under new invitation routine for external domain consumers with Pro License account in Trial mode.

 

Further Information:

It seems users already accessing this dashboard externally (via shared email from microsoft) Can still access content without any issues.

Only new sharing recipents under "new invitation routin" seem to have this problem. I know this as I tried to re-share the same dashboard again to an external domain account and this now this account is also giving the same Q&A page and missing shared dashboard.

 

Please let us know any further steps I should try to resolve the issue:

  • I have tried rebooting computer
  • Trying microsoft email from various computers
  • Clearing broswer history etc
  • Changing broswers (Firefox - Q&A only, Chrome Q&A only, Edge - states something went wrong)

 

Blank PowerBI.PNGBlank Dashboard with Q&A onlyBlank PowerBIEdge.PNGMS Edge Browser Error

Frequent Visitor

I'm getting the same issue.  External people with Power BI Pro that I shared a dashboard to a couple of weeks ago are still able to view the content.  Newer sharees are not.  This is the error:

 

 

 

2017-11-21 16_37_42-Clipboard.png

Community Support Team

Hi All,

 

I have gotten responses from Product Team. A new feature has been introduced. Please refer to: power-bi-expands-access-to-intelligence-for-external-guest-users/.

 

The workaround at this moment is to

1. Grant the external user a pro license, OR

2. The external user purchase a pro license.

 

Best Regards!

Dale

Frequent Visitor

External users already has pro licence (pro trial). So the problem is in trial?

Member

It seems to work if you add the external domain to the access options under the Update App button in right hand corner. once you give permission to the external email address to access the Content Pack app the user can now see the dashboards...

 

Previously the service, didnt let you add an external email to this section...

Frequent Visitor

Can you publish screenshot how to do it? I add external e-mail as workspace member, but still i dont see dashboards.

Member

Do you have an app published? or just sharing work space it may be different. But i can see an update app!

 

So click on APP Workspace and NOT MY WORKSPACE and then update app in right hand corner

 

update appCapture.PNGAPP Workspace