unable to start powerbi desktop

[mexx]

Feedback Type:
Frown (Error)

Timestamp:
2021-12-16T10:13:39.4818114Z

Local Time:
2021-12-16T18:13:39.4818114+08:00

Session ID:
43a167ca-b094-4ef2-ab0d-65c54599cbf2

Release:
December 2021

Product Version:
2.100.684.0 (21.12) (x64)

Stack Trace:
Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException
在 Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper.OnWebViewProcessFailed(Object sender, CoreWebView2ProcessFailedEventArgs args)

Browser Name:
DataExploreView

Browser Source:
https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm

Browser ExitCode:
-1073740760

Browser Crash Reason:
Unexpected

Browser Crash Kind:
RenderProcessExited

Browser Process Description:

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.100.684.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2BrowserWrapper","Error":"Microsoft.PowerBI.Client.Windows.WebView2.WebView2ProcessCrashException - WebView2 Process Failed: DataExploreView, Source:https://ms-pbi.pbi.microsoft.com/pbi/Web/Views/HtmlControls/DataExploreView/DataExplore.htm ExitCode:-1073740760 Reason:Unexpected ProcessFailedKind:RenderProcessExited ProcessDescription:","MethodDef":"OnWebViewProcessFailed","ErrorOffset":"125"}

OS Version:
Microsoft Windows NT 10.0.18363.0 (x64 zh-CN)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
54.9 GB

Private Memory:
1.07 GB

Peak Working Set:
1.12 GB

IE Version:
11.1411.18362.0

User ID:
b4539424-1399-41af-ad7e-4638e2da7dd0

Workbook Package Info:
1* - zh-CN, Query Groups: 5, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_enableWebView2
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_dataPointLassoSelect
PBI_compositeModelsOverAS
PBI_dynamicParameters
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_useModernFormatPane
PBI_scorecardVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[v-yingjl]

Please try to uninstall it entirely and download Power BI Desktop from the website to reinstall:

https://www.microsoft.com/en-us/download/details.aspx?id=58494 

Best Regards,
Community Support Team _ Yingjie Li

[Anonymous]

Good day

I am getting the same error and my power bi app does not open

I have uninstalled the app several times and downloaded the app from the link provided

The app still gives the same error and does not open

Please see error message below