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Sharing a dashboard with externa user

Submitted by Anonymous on ‎03-27-2017 08:27 AM

I am trying share a dashboard with an account out of my organization, but the account has a power BI account and Pro License. 

 

He can view the dashboard, but when he tries see the report appears next message image (1).png

 

Activity ID : 4d6e2924-a250-4f5b-aaa9-41b06de52648

Request ID : a3ea84dd-c698-c1f7-6ed6-62857cec45c

Correlation ID: 41071638-97a6-2465-f826-f3e8e07d5bca

Time: Thu Mar 23 2017 13:46:06 GMT -0500 (Pacific Est Time, SouthAmerica

Version: 13.0.1700.1501

Cluster URL https://wabi-us-north-central-redirect.analysis.windows.net/

 

Dashboard is shared in my workspace

 

This report connect to : Salesforce and excel files. This excel files are hosted in a SharePoint

 

Thank you and best regards

Status: Delivered
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6 Comments (6 New)
Comments
v-haibl-msft
Employee
Employee
‎03-27-2017 09:27 PM

@Anonymous

 

In your own account, when you click the same dashboard tile, can you see the proper report? If possible, you can try to create a new dashboard with same tiles from the reports and try to share it again.

If issue persists, I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page).
If issue is resolved, you can share the solution here later to help others who have the same problem.

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎03-27-2017 09:27 PM
Status changed to: Needs Info
 
Anonymous
Not applicable
‎03-28-2017 08:37 AM

Hello @v-haibl-msft

 

In my own user dashboard works correctly. I tried create a new dashboard, but when I share it, problem persist. 

Can you send me link to open a ticket?  http://support.powerbi.com (bottom page) redirect me to this same forum

 

 

thank you and best regards

 

 

v-haibl-msft
Employee
Employee
‎03-29-2017 12:32 AM

@Anonymous

 

Please refer to following gif about how to create a support ticket.

 

Support Ticket.gif

 

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎03-29-2017 12:33 AM
Status changed to: Delivered
 
Anonymous
Not applicable
‎03-29-2017 07:59 AM

Hello

If I am a pro trial user, can I create a ticket?

 

 

hen I follow the gif indications, can't access to https://powerbi.microsoft.com/es-es/support/pro, link redirects to https://powerbi.microsoft.com/es-es/support/free and displays a message "Looks like you haven't suscribed to power bi pro" . I sign in with my corporate account (it has a pro trial license) but it not works. Appear same page and same message.

 

thanks 

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