Power BI Metrics - Values Not Correctly Pulling In From Reports

[powerbimitch]

Scorecards that have been set up in Power BI metrics, which were previously updating correctly, are randomly not pulling through the correct values from dashboards. I say randomly because sometimes these values pull through correctly, other times, history hasn't updated in a couple of weeks, and clicking through to the underlying report shows a different number to that number displayed on the dashboard.

Examples below:

Value currently showing in the scorecard as '102.74%':

History shows that the goal hasn't had a new value pulled through since the 20th of April:

But the underlying connect is showing that the data was last updated yesterday:

And clicking through to the undelying report shows that the correct value should be '95.9%':

But for other scorecards, the values are pulling through correctly, and the figures are accurate when compared to the underlying report:

Is the PBI team able to investigate whether this is a known issue or not with scorecards at the moment?

Thanks

Mitch

[v-yetao1-msft]

Hi  @powerbimitch 

What if you refresh it manually ?

Best Regards,
Community Support Team _ Ailsa Tao

[powerbimitch]

If I refresh the metric manually, it does pull through the new value.

Why would it not be doing this automatically?

[v-yetao1-msft]

Hi @powerbimitch 

It’s a known issue . The engineers are actively working on this issue and I will come back with an update if there is any progress.

Best Regards,
Community Support Team _ Ailsa Tao