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Hi!
In my organisation there are several KPIs (SLAs) which are based on average time (mean time to resolve/mean time to dispatch). The current KPI visualisations allow me to insert any measures that are a number or a percentage, however, I cannot build a visualisation based on time (if the average time is higher than the target time then mark it red, otherwise mark it green).
Is this a bug or a feature? 😉
Anna
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