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Installation Problem for Power BI and SQL

Hi there,


Hope this message finds you well.

When I tried to install Power BI desktop and SQL Server 2019 Express version recently, they always failed with the notification of 

"Could not open key: UNKNOWN\Components\..... Verify that you have sufficient access to that key, or contact your support personnel" with screenshots below for your reference.


Could you please advice what I could do next to install the two applications?


Appreciate your help in advance. Thank you.








Status: Delivered
Community Support

Hi @Doris_ji ,

You need to make updates to the permissions in the registry to allow the current use to install.

Please refer these below threads:

  1. Error 1402. Could not open key UNKNOWN\Components\.... Verify that you have sufficient access to tha... 
  2. Error 1402. Could not open key, when installing RequisitePro 



Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry.


Best Regards,
Community Support Team _ Yingjie Li

Community Support
Status changed to: Delivered