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Installation Problem for Power BI and SQL

Hi there,

 

Hope this message finds you well.

When I tried to install Power BI desktop and SQL Server 2019 Express version recently, they always failed with the notification of 

"Could not open key: UNKNOWN\Components\..... Verify that you have sufficient access to that key, or contact your support personnel" with screenshots below for your reference.

 

Could you please advice what I could do next to install the two applications?

 

Appreciate your help in advance. Thank you.

 

 

 

Doris_ji_0-1634307785860.png

Doris_ji_1-1634307862550.png

 

 

Status: Delivered
Comments
v-yingjl
Community Support

Hi @Doris_ji ,

You need to make updates to the permissions in the registry to allow the current use to install.

Please refer these below threads:

  1. Error 1402. Could not open key UNKNOWN\Components\.... Verify that you have sufficient access to tha... 
  2. Error 1402. Could not open key, when installing RequisitePro 

 

Note: 

Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry.

 

Best Regards,
Community Support Team _ Yingjie Li

v-yingjl
Community Support
Status changed to: Delivered