Email Subscriptions Issue 12/13/2018 5-7am CT

[USABB_Data]

We have had Power BI Pro up and running for a couple of months and this was the first time that our email subscriptions did not send out even though the datasets refreshed successfully.  Could there possibly have been an issue with Microsoft?  Is there anything we can be alerted of when issues like this arise?

I went into Power BI Service at 7:15 AM CT and all of the dashboards/reports were up to date with the newest data (refreshes were succesful at 5:30 AM CT) .  Then I decided to refresh the datasets again and finally after a couple refreshes, emails began to send out.  Has anyone experienced this before?  I appreciate the help.

[v-qiuyu-msft]

Hi @USABB_Data,

Does the issue happen to one specific dataset or all datasets? 

Does the issue happen frequently or randomly? 

Best Regards,
Qiuyun Yu 

[USABB_Data]

It was all datasets and it was the first time since implementing that the email subscriptions did not send out.  I see a couple other topics relating to slowness and refresh failures.

[v-qiuyu-msft]

Hi @USABB_Data,

I would suggest you create a support ticket to let engineers look into your environment. 

Best Regards,
Qiuyun Yu