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hub2000

Data gets not actualized in iPad app (In dashboard: yes, in Report No!)

Submitted by on ‎09-12-2017 11:46 AM

Hello,

 

unfortunately Data gets not actualized in iPad app (In dashboard: yes, in Report No!).

 

Please see appended PDF.

 

Sometimes it works, sometimes not. Its unreliable. I cannot look into the mini-oreview in the dashboard (where the data is actual), i need the report. but there the same data is not up to dtae.

 

What could be the problem?

 

brg.

hub2Screenshot_1.jpg000

 

Status: Needs Info
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6 Comments (6 New)
Comments
v-haibl-msft
Employee
Employee
‎09-13-2017 11:14 PM

@hub2000

 

I tried several times but cannot repro the same issue on my side. Are you using the latest version 14.0? If the report shows the old data, will it show the new actual data after close and reopen the report?

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Impactful Individual
‎09-13-2017 11:18 PM
Status changed to: Needs Info
 
hub2000
Regular Visitor
‎09-14-2017 09:50 AM

Hello,

 

no, i have only V13.9, i will update now.

hub2000
Regular Visitor
‎09-14-2017 10:06 AM

its nearly the same problem.

 

So following steps.

 

  1. data in ipad app and app.powerbi.com is from 13.09.
  2. then in app.powerbi.com i update the dataset
  3. the dashboard in app.powerbi.com says: "updated on 14.9."
  4. the report and the report preview in dashboard shows data from 14.9. (correct)
  5. in the meanwhile the dashboard in the ipad app was updated automatically
  6. the ipad dashboard says: "updated on 14.9."
  7. BUT the report itself and the report preview in dashboard shows data from 13.9. (incorrect)
  8. when i manually update the ipad dashboard (pulling it down) all data is really from 14.9.

It was also the case some days before that no update "with manual update" was made despite new data was availablein app.powerbi.com

v-haibl-msft
Employee
Employee
‎09-14-2017 10:15 PM

@hub2000

 

According to this blog, dashboards that are based on Direct Query connections have an automatic update about every fifteen minutes.

Are you make direct query connection to your data source? If not, you can manually initiate a refresh to your tiles by opening the dashboard in the Power BI Mobile app for iOS and pulling down the top of the screen.

 

Best Regards,
Herbert

hub2000
Regular Visitor
‎09-15-2017 12:05 AM

Hello,

yes, its a direct connection to a data source (html web page) with onsite connector.

 

I will check if in the new version the manual refresh will really work or not.

 

brg

hub2000

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