Custom Visual tooltips not shown on dashboards

Status: New
by FP Occasional Visitor Friday

Hi,

When a custom visual is pinned to a dashboard tooltips are not displayed on mouse over, while native visuals can display their tooltips correctly.

In all other contexts (included dashboard in focus mode) tooltips work as expected.

 

We noticed this issue testing our custum visuals and also pinning to a dashboard the sampleBarChart visual provided by Microsoft.
Debugging the code we noticed that the method visualhosttooltipservice.show() is called as usual in tooltipServiceWrapper.ts, but nothing is shown.