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AndrewDang Member
Member

Can not sign up for Power BI with Microsoft personal account

Hello all;

 

Please help me with this issue that I have been trying to troubleshoot in the past two weeks or so.  I had signed up for a Microsoft personal account using my work email address by mistake.  When i am trying to sign up for a new Power BI account using the same email address, it detects that i have an account associated with this email address already; hence it redirects me to the sign - in page.  I could sign in to my Microsoft personal account (associated with my work email address) but i could not get to the Work or School account.  I could not sign up for Power BI account because of this. 

 

I have tried to contact the Power BI Desktop Feedback group but the conversation has not gone anywhere yet.  Please help me if you have tips/tricks to troubleshoot this.

 

Thanks in advance for your help.

Andrew

 

31 REPLIES 31
Power BI Admin
Power BI Admin

Re: Can not sign up for Power BI with Microsoft personal account

Hi @AndrewDang,

 

Not sure if this will work but this is what I have in mind.

 

1. Unlink your work email account from your Microsoft account replacing it with another or creating an outlook.com adress

2. Try again to sign up for Power BI with that account (it might take a while to replicate)

 

I'll keep digging on our side anyways to fogire out if there's something else that can be done.

Data for Everyone! We mean it
AndrewDang Member
Member

Re: Can not sign up for Power BI with Microsoft personal account

Thanks Miguel;

 

I have tried that but I could not change my email account.  If I select option to delete my account, the account will be marked to purge but it will not happen until 05/15/2016.  I need this now, though.

 

Let me know if you have any other suggestions.

 

Thanks;

Andrew

 

Vicky_Song Established Member
Established Member

Re: Can not sign up for Power BI with Microsoft personal account

Hi Andrew,

 

Any further information about what kind of issue you get when you're trying to change the email address?

AndrewDang Member
Member

Re: Can not sign up for Power BI with Microsoft personal account

@Vicky_Song

@MiguelMartinez

 

Vicky and Miguel;

 

I have created another alias with Outlook.com.  i then changed my sign-in alias with the Microsoft account using my new Outlook alias and deleted my NWNatural email account.  I then tried to signed up for PowerBI again and it still detects that i have another account with this email address. I am however unable to sign in using my andrew.dang@nwnatural.com account.

 

PowerBI Error.png

AndrewDang Member
Member

Re: Can not sign up for Power BI with Microsoft personal account

I have just got off the phone with Microsoft account support at 425-635-2970. The rep could not help me with deleting the account either so I am not sure what is the right path to move forward here.

 

Please help.

 

Thanks;

Andrew

AndrewDang Member
Member

Re: Can not sign up for Power BI with Microsoft personal account

I have also tried to sign up to PowerBI with my outlook.com email and PowerBI did not accept that as well. (nice try, Andrew, LOL).

 

 

AndrewDang Member
Member

Re: Can not sign up for Power BI with Microsoft personal account

Here is the screenshot of the error message when i tried to log on with my work email: Andrew.Dang@NWNatural.com

 

PowerBI Error2.png

Didi_NewFlyer Frequent Visitor
Frequent Visitor

Re: Can not sign up for Power BI with Microsoft personal account

Having the same issue, did you ever resolve this?

AndrewDang Member
Member

Re: Can not sign up for Power BI with Microsoft personal account

I did not resolve this yet.

 

@Vicky_Song

@MiguelMartinez

 

We are wondering if you have any solution on this for us?  I have been waiting for a long time to set up my account (it is not 5 second to sign up any longer for us in this case).

 

Thanks Vicky and Miguel.

 

Andrew