I have also tried to remove all account associated with my WORK email address but the issue still persists. i had followed the steps outlined here: http://windows.microsoft.com/en-us/windows/rename-personal-microsoft-account
Please help as soon as you can since I have been having this issue for a long time.
Thanks for getting back to us @AndrewDang,
I'll get back to the engineering team and try to figure out again what's wrong.
I'm really sorry we haven't solved this yet...
Thank you for your patience as we look into this issue and I really appreciate you including the workflow. I am a member of the engineering team that owns the signup experience and I hope that I can help you resolve your issue (and possibly others on this thread who had the same issue).
I believe that the fact that there is a personal and work account associated with the same email address is a red herring. It looks like you may have expected that you were signing up for a brand new account and thus would have been asked for a new password. When you go through PowerBI signup, you are actually creating a single account (or using a single account) so that your organization can access a number of different services from Microsoft designed for work. For example, the same account is used for email (with Exchange), Skype for Business, OneDrive for Business, PowerBI, etc.
In your case, it appears that your organization has actually created an account for you. If you have a password that you use to sign in to other work services that password is likely the one connected to this account.
Please go ahead and try that password and let me know if you are successful. Otherwise, as a next step, I would recommend reaching out to your internal IT department to find out what password they have assigned to this account. If that still doesn't work, then please let me know and we'll continue to dig into what else might be going on here.
It sounds like an infinity loop to me. When I tried to login to Power BI, it does not take my user name and password:
I thought that my password was not correct, so i clicked on the Can't access your account? button to try to reset my password, it confirms that my user account (email) was not on the database...
However, when I go back to sign-in with the exact same email, PowerBI said that I have an account????
Let me know if I could call and discuss this. I am the first person using PowerBI and evaluating it at my company so my IT may have NOT set anything up for me.
Let me know if you have any suggestion??
I'm also part of the engineering team that maintains the signup experience for PowerBI. Thanks for sending the screenshots below. They are helpful.
I'm not sure if you've tried anything else after posting your message on Friday. But I tried going to powerbi.com and clicking on the Sign in button at the top right corner, and entering your email address (from the screen capture you attached) and I didn't see the message saying "We don't recognize this user ID or password". That means there's an account with your email address.
Can you try again and let me know if you still see that message?
By the way, in the screen capture that says "We know you", have you tried to click on sign in? That should take you to a page where you have to enter your password. Assuming you don't know or remember that password, try clicking on the link to reset the password from that page.
I'll continue to monitor messages and help you through this. Thanks for your patience.
I am also facing similar issue. Cannot login
But when i get above page second option works "Personal" account. But in mobile app, i do not get this page and i am stuck.
At the same time, i am checking with my IT Admin.
Ok guys, pleas help us out here. This is so frustrating!
It says "we know you", then when I go to the next screen it says invalid user name or password.
When I try reset my password, it doesn't know my ID.
I am also testing this as a the first person in my organisation of 5000+ people.
Seriously, this is becoming a deal breaker at this stage.
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