Earn a 50% discount on the DP-600 certification exam by completing the Fabric 30 Days to Learn It challenge.
Hi Microsoft team,
There seems to be some issue with displaying matrix visual when published online. Error screen as shown below. Same can be correctly seen in desktop tool. Kindly help us fix this. Same is been observed for few other reports as well. Thank you.
Solved! Go to Solution.
Hi, @ashishrj
Hi, @ashishrj
Thank you @v-janeyg-msft for your swift response. I have recreated the matrix from scratch and it worked but could not really do that for all the reports (from 40+ reports this was encountered in 3 reports so far but haven't checked all the reports). Also, I have connected to Microsoft support team and still they are trying to figure out the root cause. I have no other choice but to wait.
Hi, @ashishrj
After searching, I found that there are similar issues with different solutions.
I want to ask some questions to judge:
Do you use a gateway?
Here are similar solved threads for reference:
Solved: Couldn't load the data for this visual - Microsoft Power BI Community
Solved: Couldn't load the data for this visual - Microsoft Power BI Community
Solved: Error: Couldn't retrieve data for this visual. Pl... - Microsoft Power BI Community
I also found that there is a same icm issue: 279243614 that solves the problem by rebuilding the matrix visual.
Did I answer your question ? Please mark my reply as solution. Thank you very much.
If not, please feel free to ask me.
Best Regards,
Community Support Team _ Janey
I am seeing the same issues with Matrix tables in the service.
This report has been working fine for months.
Changing to a table populates the data fine.
Keen to hear any suggestions.
Tagging few folks for faster response
@Ying @pying @v-yiruan-msft @v-stephen-msft @v-rzhou-msft @v-janeyg-msft