cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
rikBI Regular Visitor
Regular Visitor

Unable to login to create a support ticket

Hi,

 

To create a support ticket, i have to sign in to my powerBI - pro- account (although i already signed in), but i receive a failure that i am not autorized to do so. The failure notice.  AADSTS90093: Does not have access to consent. Then, i tried to send a frown, but that button does not work either. Creating this thread was my only option left. Browser version IE 11.0.9600.18537 Update 11.0.38

Please assist so i can create a ticket that needs to be done to resolve an other urgent topic.

 

Regards,

 

Rik

 

5 REPLIES 5
Super User
Super User

Re: Unable to login to create a support ticket

@rikBI Are you doing this on the support.powerbi.com site?

A little confused on where you are trying to do this as the function to send a frown is no longer available to my knowledge.


Near SE WI? Join our PUG Milwaukee Brew City PUG
rikBI Regular Visitor
Regular Visitor

Re: Unable to login to create a support ticket

Hi Eno1978,

 

The Smiley and Frown are displayed after i log in to my power Bi Workspace: see screenshot. The buttons don't work.

 PowerBiFrown.PNG

Super User
Super User

Re: Unable to login to create a support ticket

@rikBI My buttons are for idea and issue:

smile.PNG

If you want to open a ticket, you can go to support.powerbi.com

If you are a free user, then use the "Issues" section


Near SE WI? Join our PUG Milwaukee Brew City PUG
Moderator v-sihou-msft
Moderator

Re: Unable to login to create a support ticket

@rikBI

 

To create a support ticket, just go to https://powerbi.microsoft.com/en-us/support/ as @Seth_C_Bauer suggested. The buttons under smiley will also redirect you to support page and issue page. You need to sign in, type some keywords to search existing tickets or create one.

 

21.PNG

 

22.PNG

 

Regards,

rikBI Regular Visitor
Regular Visitor

Re: Unable to login to create a support ticket

Hi Simon,

 

Thank you for your anwser, but i cannot come to that page. I see a login error:

AADSTS90093: Does not have access to consent.

 

Helpful resources

Announcements
Ask Amir Anything

Exclusive LIVE Community Event No. 2 – Ask Amir Anything

Next in our Triple A series: Ask Amir Netz questions about the latest updates, features and future.

Ask Amanda Anything Q&A

Ask Amanda Anything Q&A

Learn the answers to some of the questions asked during the Amanda Triple A event.

October 2019 Community Highlights

October 2019 Community Highlights

October was a busy month in the community. Read the recap article to learn about some of the events and content.

New Solution Badges

New Solution Badges

Two waves of brand new solution badges are coming! Read the article for more information on our new community badges.

Top Kudoed Authors
Users Online
Currently online: 181 members 2,364 guests
Please welcome our newest community members: