cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
nswitzer
Frequent Visitor

Service Connection Error - Already tried timezone switch

One of my users is experiencing a "Connection Error" "Your Connection has been lost..." setting.

 

He is connected to the internet and has signed in and out on multiple browsers. 

 

Also, he has tried resetting his timezone to automatic. 

 

None of this has alleviated the issue. 

 

Also, our deployed app is working on his phone, and also working for other users in the desktop version. 

 

Any ideas what's up? Thanks!

 

 

Connection Error.jpg

1 ACCEPTED SOLUTION
nswitzer
Frequent Visitor

Thanks for this help!

 

Timezone alone didn't work on Mac. We had to click on Date & Time and click set automatically. 

 

 

 

2018-03-26_16-10-21.jpg

 

Here's how it looked in Firefox.firefox error.jpg

View solution in original post

3 REPLIES 3
nswitzer
Frequent Visitor

Thanks for this help!

 

Timezone alone didn't work on Mac. We had to click on Date & Time and click set automatically. 

 

 

 

2018-03-26_16-10-21.jpg

 

Here's how it looked in Firefox.firefox error.jpg

View solution in original post

v-jiascu-msft
Microsoft
Microsoft

Hi @nswitzer,

 

Did you login the Service in another computer with the same account? Please refer to Connection-Error-Power-BI.

I would suggest you file a support ticket here.

create ATicket

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

In the earlier thread (the thread you linked to), it seems that the timezone change worked for everyone. We have tried that solution and it is not working for our user. 

 

 

Helpful resources

Announcements
PBI User Groups

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group!

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

Get Ready for Power BI Dev Camp

Power BI Dev Camp - June 24th

Mark your calendars and join us for our next Power BI Dev Camp!