Report refresh is not working in PBI service

[Anonymous]

Hi Team,

I cannot refresh my report in PBi service . While click the refresh getting the error message. Also when trying to edit the credential for the data source, getting the error message as well. Would really appriciate if anyone can help in this regard pls.

Please see the below error message. Thanks

[nickyvv]

Are you using a gateway to refresh the data? It seems the right OleDB-provider is not registered.

And you are using an Excel from Sharepoint/Onedrive, so did you also login with an Organizational account?

[Anonymous]

Hi Nickyavv, thanks for the reply.

I m not using any gateway to refresh.

and yes I have logged in through my organisational account. Thanks

[v-xiaotang · Accepted solution]

Hi @Anonymous 

 "The Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine". This error will prevent the user from being able to import any Excel files.

Please try the solution below,

https://support.bradyid.com/s/article/The-Microsoft-ACE-OLEDB-12-0-provider-is-not-registered-on-the-local-machine

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Thaks for the information Team.