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I have been using power bI service for quite a while and at some point may have temporariarly used the Pro trial by mistake. I was expecting on 1st June to be able to activate the 1Y trial, but al lI am bering shown is another 60 day trial. Why am I not seeing the 1Y trial activation? I read that using a trial before didn't make me inelligable for the new extended trial.
I have another user who signed up maybe 2 months ago who can activate the 1Y trial
Thanks
Mike Asplin
Several from my team are experiencing this issue too. Many are Mac users but there are also PC users. I cannot find a consistent factor. We have all been using since last year or early this year.
They only get the 60 day trial now.
How can we ensure they can get/activate the 12 month trial?
I have the same problem too. 😞
Hi @masplin.
Can you ensure you suitable below conditions which about expand the pro trial? If you suitable for it, you will receive the notice of extended power bi pro trial deadline.
Extended Power BI Pro trial terms and conditions
Reference link:
Regards,
Xiaoxin Sheng
Hi
Yes we all regsitered before 2/5/17. It is possible some users activated the pro trial even though we werent using it. However microsft came out and said this woudl NOT be a cause to be inelligable. I think I might have turned it on for a day then turned it off as wanted to understand when it was needed. We have had no time to assess if Power BI is a cost effective (given new costs) solution for us.
Mike
See this page where they changed the conditions about the trial
https://powerbi.microsoft.com/en-us/documentation/powerbi-extended-pro-trial/
see post from microsoft about having previously used the trial. They later changed the terms.
05-04-2017 12:42 AM - edited 05-04-2017 12:50 AM
Hi @masplin,
Current some of users not receive the notice even they suitable the conditions, perhaps you can contact to power bi team to ensure if you have got the extended permission.
Regards,
Xiaoxin Sheng
I have and 9 days later waiting for thme to respond. completely useless. How would you contact the power bi team?
Hello Adam,
Something similar happened in my organization, as of right now only 2 people got the extended pro trial offer, but we expected more, can you help me find out why they didn't get the offer?
Thanks!
Hi @hohlick and @carlosolivas,
Sorry you're running into problems. Here are some things to troubleshoot:
Hi Adam,
I also have users who have similar issues:
They meet all the criteria for the 12 month extended trial.
They received the notification for the 12 month trial.
They clicked on the Activation button within the notification.
They were still unable to view our Dashboard & could still see the alert telling them that they'd need to upgrade in order to view the Dashboard.
The Notification has disappeared from the Notification Centre.
The only option they are now presented with are for the 60 day trial.
Please can someone help?
Many Thanks
Lynsey
Hi,Adam!
It is my problem too. It will be great you help me
Me too logged out and logged it still nly access to 60 day trial. I think the users who cannot get the 1y trial are ones who may have briefly tried the pro trial before. We were told that even if you had this would not exclude us form the new 1y trial, but i suspect it has hence why some users see 60 day and some 1Y. The onyl user in my organisation who can gett he 1Y was one I know never used the old trial.
I just see this
Defening silince from Microsoft???? We are complete screwed with no managemnt information and no repsonse. Promise of an extended trial, but actual many of us can't actually use it. Please can someone at microsft actually repsond and sort the issue out.
Hi Adam.
The same thing. At least two users get e-mail on 3rd of May about trial, both was active before, and no way - no notification at all and only standard requests to Upgrade or Start a new trial.
Who can help? Or there is some line to get these notifocations?
Hi Adam and Mike,
I am currently experiencing the same issue with my organization. How do we initiate the 1 year free trial?
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