Microsoft Virtual Agent not working

[mbotezatu]

How can I raise a ticket to Microsoft regarding a Power BI isssue? I don't know if it matters or not, but I have a PRO license and now I'm tring the Premium license.

I tried the virtual agent but as expected, it's not working...the mandatory field cannot be selected...

[v-yetao1-msft · Accepted solution]

Hi @mbotezatu 

Based on the above information, if you are a Power BI Pro licensee, you can create a support ticket for free and a dedicated Microsoft engineer will come to solve the problem for you.

The link of Power BI Support: https://powerbi.microsoft.com/en-us/support/

For how to create a support ticket, please refer to https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

Best Regards,
Community Support Team _ Ailsa Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

There is no Premium license.  Do you mean PPU ?

Since you have a Pro license you can consider raising a Pro ticket at https://powerbi.microsoft.com/en-us/support/pro/

[mbotezatu]

I don't know what is PPU, I talking about Power BI Premium.

Thank you for the link !

[lbendlin]

Power BI Premium is a capacity rental. It is not directly related to Power BI Pro licenses.

PPU (Premium per user)  is an attempt of bringing these concepts together somehow.