cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Sea_and_Anne Helper I
Helper I

Gateway-appears offline

Hello,
I have a personal gateway installed, but everytime that I try to refresh the data appears the following error:
"we couldn't refresh because your data gateway (Power BI – personal) is offline"
I tried toconnect to the IP and to the name but the command has not responded, which leads it to conclude that the problem is on service and not in the gateway connection...
do you have any suggestion to solve my problem?

PowerBi gateway.png



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks in advance,

Mariana

4 REPLIES 4
alanhodgson Solution Supplier
Solution Supplier

Re: Gateway-appears offline

Hey @Sea_and_Anne,

 

Is the PBI Personal Gateway icon in your task bar? If so, click and open it.

 

Should look something like this:

 

Capture7.PNGPersonal data gateway

Moderator v-qiuyu-msft
Moderator

Re: Gateway-appears offline

Hi @Sea_and_Anne,

 

As the error stated, the issue is caused by that the personal gateway is not running or accessible. You need to go to the server which hosts the personal gateway, then start the personal gateway, make sure it's running smoothly.

 

large.pnglarge1.png

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Sea_and_Anne Helper I
Helper I

Re: Gateway-appears offline

Thanks for the solution.
I tried to open the gateway but appears the following error :

error- gwpower bi.png



i tried to connect to the error but didn't responded.

 

 

Do you have any ideia how to solve this issue?

thanks

 

 

Moderator v-qiuyu-msft
Moderator

Re: Gateway-appears offline

Hi @Sea_and_Anne,

 

Please try the solution posted by mwaltercpa in this similar thread: Personal Gateway: The remote server returned an error: (403) Forbidden.

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
New Ranks Launched March 24th!

New Ranks Launched March 24th!

The time has come: We are finally able to share more details on the brand-new ranks coming to the Power BI Community!

‘Better Together’ Contest Finalists Announced!

‘Better Together’ Contest Finalists Announced!

Congrats to the finalists of our ‘Better Together’-themed T-shirt design contest! Click for the top entries.

Arun 'Triple A' Event Video, Q&A, and Slides

Arun 'Triple A' Event Video, Q&A, and Slides

Missed the Arun 'Triple A' event or want to revisit it? We've got you covered! Check out the video, Q&A, and slides now.

Community Summit North America

Community Summit North America

Innovate, Collaborate, Grow. The top training and networking event across the globe for Microsoft Business Applications