Gateway-appears offline

[Sea_and_Anne]

Hello,
I have a personal gateway installed, but everytime that I try to refresh the data appears the following error:
"we couldn't refresh because your data gateway (Power BI – personal) is offline"
I tried toconnect to the IP and to the name but the command has not responded, which leads it to conclude that the problem is on service and not in the gateway connection...
do you have any suggestion to solve my problem?

Thanks in advance,

Mariana

[v-qiuyu-msft]

Hi @Sea_and_Anne,

As the error stated, the issue is caused by that the personal gateway is not running or accessible. You need to go to the server which hosts the personal gateway, then start the personal gateway, make sure it's running smoothly.

Best Regards,
Qiuyun Yu

[Sea_and_Anne]

Thanks for the solution.
I tried to open the gateway but appears the following error :





i tried to connect to the error but didn't responded.

Do you have any ideia how to solve this issue?

thanks

[v-qiuyu-msft]

Hi @Sea_and_Anne,

Please try the solution posted by mwaltercpa in this similar thread: Personal Gateway: The remote server returned an error: (403) Forbidden.

Best Regards,
Qiuyun Yu 

[alanhodgson]

Hey @Sea_and_Anne,

Is the PBI Personal Gateway icon in your task bar? If so, click and open it.

Should look something like this:

Personal data gateway