New scheduled refresh plan is never triggered

[Anonymous]

Hello,

I would need assistance 🙂

I have a lot of dashboards that are refreshed by plans that work great for months (may 2020).

It is plans that I created in Report server (and not in Power BI worksplace).

For a few days, every new refresh plan that I add on a dashboard does not work. It is never started/triggered and if I start it manually, it says "Refresh in progress" and blocks in this status.

However all existing plans still works great. If I remove one of this plan and add exactly the same, it fails as described above.

I restarted server, report server instance but issue persists. I added traces but no real clue.

Could you provide tips and help ?

Thank you
William

[FarhanAhmed]

make sure that your new plan is not overlapping with existing plans (sometimes maintenance activities of backup/network) causes delays/deadlocks in refreshing data .

[Greg_Deckler]

@Anonymous - I like @d_gosbell 's suggestion. If all else fails, You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[d_gosbell]

Probably the best place to start looking is the PBIRS log files. By default these are normally stored in C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles. There are different files for the different components in PBIRS - I would probably start looking in the recent RSPowerBI_* files or the ReportingServicesService_* files. You will hopefully find some error messages that will give you more information on what is failing.