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Regular Visitor

The On-premises data gateway installation has failed (May 2019 version)

I was able to install the December 2018 version back in February 2019 but when I try to install the May 2019 verison, it fails.

 

OS: Win 7

 

Tried:

Uninstalled previous version

Ran the Fix .NET tool

Restarted the server

 

Logs: https://www.dropbox.com/s/ycq3i5c4vj4b7j2/On-premises_data_gateway_Logs.msi.zip?dl=0

 

Out of ideas.

 

Help!

 

3 REPLIES 3
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Resident Rockstar
Resident Rockstar

Re: The On-premises data gateway installation has failed (May 2019 version)

Hi @gregski ,

From the error message, I'm afraid you'd better uninstall the previous version of on-premises data gateway and then install the latest version of on-premises data gateway.

Capture.PNG

If you still need help, please share the screenshot of your error message.

Best  Regards,

Cherry

 

 

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Regular Visitor

Re: The On-premises data gateway installation has failed (May 2019 version)

Highlighted
Resident Rockstar
Resident Rockstar

Re: The On-premises data gateway installation has failed (May 2019 version)

Hi @gregski ,

Which log did you share above?

Please share the Installer log and event log.

In addition, please check if you hit this.

If you want to solve the issue more quickly, you could create a support ticket in Power BI support.

Best Regards,

Cherry

 

 

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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