Export Underlying Data enabled but still only getting summarized data

[DRing]

I have end users that are asking to be able to view the underlying data for visuals in a report. The "Underlying Data" option has been enabled and is visible for users, however, they are still only getting a table with summarized data as shown below.

Any idea what is preventing the underlying data from being shown?

[parry2k]

@DRing can you make sure exporting underlying data export option is turned on under options:

[DRing]

Hi @parry2k This setting is enabled.

[v-yiruan-msft · Accepted solution]

Hi DRing,

Thanks for reaching out to us with your problem. Base on your description, it can't export the underlying data even though you have already made the right settings for exporting data... And according to this official documentation, you may not be able to export the underlying data if you have the following situations. Please check and confirm it...

• Export using Underlying data doesn't work if:

  • the version is older than 2016.

  • the tables in the model don't have a unique key.

  • an administrator or report designer has disabled this feature.

  • you enable the Show items with no data option for the visualization Power BI is exporting.

Best Regards