cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Post Patron
Post Patron

Data Gateway turned off

Hello,

 

We have setup data gateway one month back and its running fine.

From last 4 days data refresh is getting failed with the below error

 

Issue :   "There is no available data gateway"

 

When i try to check, the data gateway is in OFF mode.

Hence tried switching it to ON mode, but once switch it ON mode below the APPLY button is not getting enabled as shown below.

Hence not able to switch ON the gateway.

 

1.jpg

 

Note: Gateway is running fine and all the datasources are available 

 

2.jpg

 

 

Can anyone please help how to resolve this issue.

3 REPLIES 3
Highlighted
Super User IV
Super User IV

Re: Data Gateway turned off

@nagaraj , On your Gateway on the power Bi machine, please check that you have logged in properly. Else sign out and log in again. Make sure you are able to app.powerbi.com from that machine or the URL of your power bi app.

 

Signout, clear cache, and log in to Power Bi app again.



Did I answer your question? Mark my post as a solution! Appreciate your Kudos!!
My Recent Blog -Week is not so Weak Connect on Linkedin

Proud to be a Super User!

Highlighted
Post Patron
Post Patron

Re: Data Gateway turned off

Hi @amitchandak 

 

 Thanks for addressing the issue, tried the mentioned steps but no luck.

 

 I have made a copy of the report and published again to check if there is any issue, i see that the copy report published has no issues for data refresh using the data gateway. I suspect the main report has some issues with the dataset as mentioned below

 

 1. Couple of days back i have brought 2 new tables to the dataset from the existing sources (3 sources we have).

 2. After the above changes when i published the report i see 5 data sources in total instead of 3 and 2 of the data sources are duplicated.

 

I suspect due to above change, there is a problem, but not sure . Any help on this line

 

Regards
Nagaraj

Highlighted
Microsoft
Microsoft

Re: Data Gateway turned off

Hi @nagaraj ,

 

If you have Pro account I suggest you  try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

 

 

Best Regards,

Dedmon Dai

Helpful resources

Announcements
August 2020 Community Challenge: Can You Solve These?

August 2020 Community Challenge: Can You Solve These?

We're excited to announce our first cross-community 'Can You Solve These?' challenge!

Community Blog

Community Blog

Visit our Community Blog for articles, guides, and information created by fellow community members.

Upcoming Events

Upcoming Events

Wondering what events you could join or have an event to promote yourself? Check out our Upcoming Events.

Community Summit Australia – Join Online!

Community Summit Australia – Join Online!

Be a part of the leading Microsoft Business Applications digital event, curated for the APAC community.

Top Solution Authors
Top Kudoed Authors