power bi gateway is offline

[chrissezhi]

Good afternoon - received a message stating we needed to update our gateway on premise (TLS 1.0) - proceeded to download the latestet gateway and installed. Installation was successfull. 

However, 

We want to change from a @domain.com account to @domain.onmicrosoft.com - the onmicrosoft.com is listed as a Admin on the Power BI portal. Question is this:

Do we choose:

1.) Register a new gateway on this computer? or Migrate, Restore or takeover an existing gateway

2.) If we choose Migrate xxxx - it does show existing Gateways and Clusters (there is only 1 listed for each source - same name), there is a Recovery key option (is this the previous recovery key or new one? If it is the previous recovery key and no one remembers, what action do I take? 

3.) they are existing data sources, how do I make sure that connectivity remains the same (if I choose to migrate or create new gateway).

Thank you for your time!

[v-caliao-msft]

@chrissezhi,

If you want to remain the existing data sources, you'd better migrate your gateway by using your recovery key. If it is the previous recovery key and no one remembers, I am afraid there is no way to recovery t your gateway. 

The recovery key will be needed if you ever need to migrate, restore or take over a gateway. Be sure to keep this key in a safe place.

Reference
https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem

Regards,

Charlie Liao

[chrissezhi · Accepted solution]

Thanks Charlie -

We DID FINALLY find the recovery key and did the migration with no issues. We are back online!