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timazarj
Helper II
Helper II

couldn’t retrieve the data for this visual

Hi 

I share a report with several people within the organization. Two of them received the "couldn’t retrieve the data for this visual" error and could not see the table visualizations. The file is not very big and only has two tables. 

 

Thanks,

1 ACCEPTED SOLUTION
v-kongfanf-msft
Community Support
Community Support

Thanks for the reply from @vanessafvg , please allow me to provide another insight:

 

Hi @timazarj ,

 

If the data source is connected by direct query, you need to make sure that the local data gateway is working properly.

If the gateway is abnormal, it will result in visual not being able to fetch the dependent data via query. For reference.

vkongfanfmsft_0-1715826472328.png

after stop on-premises gateway, visual get error:

vkongfanfmsft_2-1715826535451.png

vkongfanfmsft_3-1715826542041.png

 

For more details, you can refer to below document:

DirectQuery in Power BI - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

 

Best Regards,
Adamk Kong

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

View solution in original post

3 REPLIES 3
v-kongfanf-msft
Community Support
Community Support

Thanks for the reply from @vanessafvg , please allow me to provide another insight:

 

Hi @timazarj ,

 

If the data source is connected by direct query, you need to make sure that the local data gateway is working properly.

If the gateway is abnormal, it will result in visual not being able to fetch the dependent data via query. For reference.

vkongfanfmsft_0-1715826472328.png

after stop on-premises gateway, visual get error:

vkongfanfmsft_2-1715826535451.png

vkongfanfmsft_3-1715826542041.png

 

For more details, you can refer to below document:

DirectQuery in Power BI - Power BI | Microsoft Learn

Troubleshoot gateways - Power BI | Microsoft Learn

 

Best Regards,
Adamk Kong

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

timazarj
Helper II
Helper II

The data sources are cloud based excel and a Sql table that import to the power bi.

vanessafvg
Super User
Super User

is your data source a direct query to another power bi modell?





If I took the time to answer your question and I came up with a solution, please mark my post as a solution and /or give kudos freely for the effort 🙂 Thank you!

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