Usage Metrics Report not Updating

[tropic]

Hi. I recently published a dashboard and wanted to see who are the current users viewing it, as well as the daily traffic. I went to usage metric report but the data only has until Sep 10. I published the data Sep 9. Users have been accessing the dashboard since Monday Sep 12, but they are not reflected in the usage metrics report. Any one knows what could be the issue?

[edhans · Accepted solution]

Seems to be happening to others. You need to manually refresh it using the Power BI Rest API

Invoke-PowerBIRestMethod -Url "https://api.powerbi.com/v1.0/myorg/groups/$workspaceid/datasets/$datasetid/refreshes" -Method Post -Body $body

Honestly, I'd raise a support ticket on this. The refresh seems to be a bit flakey in some cases.

[tropic]

can you show how to send a ticket to power bi or at least how to refresh it manually?

[edhans]

You can open a ticket at the bottom of this page https://powerbi.microsoft.com/en-us/support/