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Hello!
I have an issue that appeared out of nowhere. I have several reports that I created within PowerBI as a Pro User. I published them to the portal in two different workspaces. I have approximately 20 users that have free licenses applied to them, and these users have signed into the powerbi service to activate their licenses. They all have viewer access in the service to the workspaces.
I have these reports published to SharePoint online, and they are all on modern pages. Up until recently, all of these users were able to go the sharepoint page and view the reports. I now have some of the users go to the SharePoint page and it is prompting them to get a Pro license, but others are still able to view the reports.
I have gone back on some of these users and verified their group memberships and licenses, had them reauthenticate into the PowerBI service, verified they still had access to the SharePoint page and that nothing had change. They were previously able to see these reports with no issues. I am trying to figure out what happened, and why its only impacting some of them. I have reviewed user access and between the ones that can view and the ones that can't, they are set up the same exact way.
Solved! Go to Solution.
Hi @Escalante
This is a licencing issue. A Pro licence can only share reports with other Pro licences, not Free. To share Reports with a Free licence holder, the organisation requires a Premium Capacity licence and for the content to be on a Premium Capacity Workspace.
What I suspect has happened is that when the free users were invited to view the Report you shared with them, they also were invited to Trial a Pro licence free for 60 days. This has allowed them to view the Reports for the last 60 days but as the trial runs out they revert to Free users, unable to view the Report. This would also account for why some can still see the Report as they signed on to the Pro trial licence later than their colleagues and so still have a few days of their trial licence to run.
Going forward you Free licence users will each need a Pro licence to view Report you have shared with them.
see: Power BI service features by license type - Power BI | Microsoft Learn
Hope this helps
Stuart
Hi @Escalante
This is a licencing issue. A Pro licence can only share reports with other Pro licences, not Free. To share Reports with a Free licence holder, the organisation requires a Premium Capacity licence and for the content to be on a Premium Capacity Workspace.
What I suspect has happened is that when the free users were invited to view the Report you shared with them, they also were invited to Trial a Pro licence free for 60 days. This has allowed them to view the Reports for the last 60 days but as the trial runs out they revert to Free users, unable to view the Report. This would also account for why some can still see the Report as they signed on to the Pro trial licence later than their colleagues and so still have a few days of their trial licence to run.
Going forward you Free licence users will each need a Pro licence to view Report you have shared with them.
see: Power BI service features by license type - Power BI | Microsoft Learn
Hope this helps
Stuart