Not able to open shared dashboard

[viferenc]

Dear All,

I would need your help. I shared a dasboard outside the organisation. In the past it was working but now not.

Both of the us are power bi Pro Test users.

I receive the following error message.

I don´t know what need to do that my share document is visible also by another user.

Thank you for your help.

Br

Feri

[v-shex-msft]

Hi @viferenc,

Can you please provide more detail contents about this issue, without detail informations it is hard to troubleshooting.

BTW, you can also take a look at below link which told the limitation of share dashboard:

Share your Power BI dashboards with coworkers and others

Regards.

Xiaoxin Sheng

[viferenc]

Dear Xiaoxin,

What I´m doing. I have pro test account (12 month test account). I was always sharing dashboard with user (they have also pro test account)  outside our domain, with success. 

But when I share a new dasboard the users see only the followings:

they click on the inviation and Power BI shows only a blank page

If the click on Q&A then they see menu and if they click than they can open and see part of the dashboard.

Therefore I do not understand if there is any IT issue or access issue.

They also do not see my dahsboard in the shared folder 

They do not receive any error message.

Thank you for your help.

Br

Feri

[v-shex-msft · Accepted solution]

Hi @viferenc,

It is a known issue which will appears when you share dashboard to external pro trial users.

Please refer to below link to know more about this issue:
HELP ! Sharing Invitation Shows Blank Dashboard & Q&A Only for External Domain Consumer

Regards,

Xiaoxin Sheng