Internal service error Refresh failed

[Emeline]

Hello

When trying to update using online gatway, im getting this error, no clue whats going on. Someone could help me?

An error occurred while processing the data in the dataset.
Refresh failed:

NC -Vendas  has failed to refresh.
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

{"error":{"code":"DM_GWPipeline_Client_AsyncOperationExpired","pbi.error":{"code":"DM_GWPipeline_Client_AsyncOperationExpired","parameters":{},"details":[],"exceptionCulprit":1}}} Table: Merge_people.

Next refresh for NC -Vendas is scheduled for July 10, 2020 14:00 UTC.

[v-xicai]

Hi  @Emeline  ,

Does that make sense? If so, kindly mark the proper reply as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[v-xicai]

Hi @Emeline ,

There are several points you may considerate:

1.If your dataset not only contains cloud data source but also the on premise data source, then it needs to use the gateway and configure schedule refresh, see more: :On-premises data gateway , Configure scheduled refresh .

Note that you also need to select Allow user's cloud data sources to refresh through this gateway cluster option Under Gateway Cluster Settings. See: Merge or append on-premises and cloud data sources.

2.Please make sure the gateway is online, and try to upgrade the gateway to latest version.

You might also need to upgrade the Power BI Desktop to the latest version version . Download the pbix file from Power BI Service, then reopen in Power BI Desktop and republish to Power BI Service.

3.Ensure that you've added one or more data sources of your dataset to the gateway, as described in Add a data source.

4.Verify that you have the correct username and password. Also, verify that those credentials can successfully connect to the data source. Make sure the account that's being used matches the authentication method.

5.Your data source credential may expire, so try to update the credential and republish the report. In Power BI, go to refresh settings for the dataset. In Manage Data Sources, select Edit credentials to update the credentials for the data source.

6.Please set schedule refresh for different datasets at different times, make sure that you don't schedule more than max parallel refreshes for the different nodes in these capacities. Also we suggest that you first disable all refreshes on all capacities. Then slowly enable the refreshes one by one. Make sure refreshes are staggered apart (e.g. 1 hour apart), and that no more than max concurrent refreshes happen at overlapping time periods.

7.Power BI Pro or Power BI Free supports uploading Power BI Desktop (.PBIX) files that are up to 1 GB in size. Power BI Premium supports uploading Power BI Desktop (.PBIX) files that are up to 10 GB in size. If you need to upload PBIX file that is larger than 10 GB, consider to move data from your source to SQL Server, Oracle or SSAS, then use DirectQuery/Live connection.

8.Use fiddler to monitor what happened during the refresh process.

You may resolve the issue via the troubleshooting link :https://docs.microsoft.com/en-us/power-bi/refresh-troubleshooting-refresh-scenarios .

Best Regards,

Amy 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[tctrout]

lll try to help, its hard to decypher these genriac error messages without knowing your data, table names or model.

I think you are missing a gateway connection on one of your sources, I would start with the source for your table Merge_people.  

1.  Disable this table in the model and re load to see if it fixes your issue.  

2.  Re peat this step until the table / source is identified

3.  Either establish the gateway connection or request your PowerBI Admin to do so.