File couldn't be created when exporting underlying data

[cpp]

Hi! I got this error message when I tried to export underlying data into Excel file from some visuals on a report in a Power BI Serivce workspace. I was able to export underlying data from the same visuals a few days ago. I can't find much information about this error message. Any help would be appreciated!  

[jowdeefin]

is there a solution to this already?

[Russell1999]

Is there any fix to this issue?  We are seeing the same problem in our organization.

When attempting to export from a table visualization on the Power BI Service, we receive the error message:

We have verified the tenant settings are already set to allow export to Excel:

[StephenF]

any fix?

[v-rzhou-msft]

Hi @cpp 

Does this issue happen to one report or all reports? 

Please contact your Power BI admin to check if the Export to Excel feature is disabled for you: 

I have a test that disable Export to Excel in Tenant setting and select export summarized data and underlying data in report setting.

Then Export the underlying data to excel, I see this error as well.

You may refer to this blog for more details: service-admin-portal

Best Regards,

Rico Zhou

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly. 

[cpp]

Hi Rico, 

Thank you for your reply! This issue happens to one report. I am still able to export underlying data from other reports. I reached out to our Power BI Admin and confirmed that the Export to Excel feature is enabled. Is there anything else that I can try?

Thank you for your help! 

-Cai

[Anonymous]

did you figure it out? same problem here.