Error when trying to refresh dataset in power bi dataset

[Anonymous]

I'm trying to manually refresh my power bi service dataset and I suddenly get this error. Someone know what could be wrong? My credentials are correct...

Data source error:	{"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"The credentials provided cannot be used for the SharePoint source. (Source at https://testsite.sharepoint.com/sites/card.)"}}],"exceptionCulprit":1}}}
Cluster URI:	WABI-NORTH-EUROPE-redirect.analysis.windows.net
Activity ID:	d1ce3209-fe73-404b-9497-bca7ea6e5830
Request ID:	9a70eeea-646a-f551-70de-3868baae2594
Time:	2020-03-25 20:38:39Z

[V-lianl-msft]

Hi @Anonymous ，

At the prompt of the error message, verify that the credentials specified for the SharePoint source are correct and still valid. In addition, test whether it can successfully refresh the dataset in the desktop.

Best Regards,
Liang
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[Anonymous]

It works fine to refresh in desktop, but not in the service.. I've tried to log in again in both desktop and the service but without luck

[gk2go]

@Anonymous, I'm having the same issue, did you find a solution?

[Anonymous]

I had to disable incremental refresh in one of my tables in desktop app. Then it worked

[V-lianl-msft]

Hi @Anonymous ,

I think you can also create a support ticket for further support.

Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[GilbertQ]

Hi there

Could you go into the data source settings and update the credentials?

It looks like a possible issue is that your password has changed?