Dataset refresh results in empty visuals

[Anonymous]

My dataset loads and transforms data via ODATA from Azure DevOps.

It works reliably in desktop, and used to work reliably in the service.

When I publish the report to the service, it works fine.  When it refreshes (automatically on a schedule, on on demand) suddenly the data becomes unavailable  (the visuals become locked showing no data, filters fail to show the correct data, etc).
the view in the service after a refresh

and the view in DESKTOP

Nothing changes between the desktop and the service, and it was working last week 😞

[ghaines]

Have you tried reseting slicers/filters to defaults in Service in case you have added conflicting filters accidentally?  Sorry, just starting with the simply solved possibilities.

[Anonymous]

Have reset everything to default.  no change.

[collinq]

Hey @Anonymous ,

I am wondering if there is any error in the settings on the refresh?  And, the refresh is totally complete?  I have seen the no data issue when the refresh starts and fails and/or while the refresh is still running.....

[Anonymous]

Refresh is totally complete. No errors visible.

Note that the same dataset refreshes completely without error in the desktop.  Next step is to replicate the dataset queries to a dataflow and see if that resolves the refresh issue.