Cannot receive the subscribe mail

[KrystalChan]

Dear,

I create a new Power BI report and publish it to APP, set the subscribe to share the report screenshot and link to users, but actually only I can receive this auto mail, when I test and click the button Run NOW. May I know the reason?  

If you can visit the workspace, it named as PBI Test. Thank you.

[V-pazhen-msft]

@KrystalChan 

Run Now feature is currently not working properly, you can find the announcement from Power Bi team here: https://powerbi.microsoft.com/en-us/support/

Power BI customers using Run Now feature from Subscribe to emails form may see an incomplete page snapshot sent in the subscription email. As a Workaround, users can resize the original report page to 16:9 to receive the full snapshot. Engineers are working on a fix and expect it to be deployed by end-of-day 05/30/2020.

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[KrystalChan]

I set a scheduled time as below to receive auto-posted mail, current we don't care the page snapshot look like, all the users besides me (developer) cannot receive the mail. But in another workspace, I set the same setting(even RUN NOW or Set Scheduled Time ), it worked. Do you have any idea about the reason?

[V-pazhen-msft · Accepted solution]

@KrystalChan 

Then, the problem should be the dashboard and report in that specific workspace. there are some considerations and limitations regarding  to subscription. You may scroll down to the considerations and troubleshooting section to check the list: https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-report-subscribe

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.